Hartford HealthCare Medical Group
Are you an HHC Employee? Click here to apply
DescriptionJob Schedule: Full Time
The Call Center Staffing Analyst II is responsible for providing a great customer and employee experience by effectively delivering both real-time management and volume forecasting and staffing trends through data analysis with the purpose of optimizing and allocating resources to achieve business objectives within the Access Center. Analyzes attrition, and develops hiring plans for long and short range planning efforts. Proactively presents hiring needs to Access Center Leadership to allow for new hire recruitment. Creates long term, interim and short term forecasts and staffing recommendations for inbound and outbound volumes for daily, weekly, monthly, and annual basis. Works closely with the Access Center leadership team to assist in enforcing call center metric goals.
Qualifications• 3+ Years of Relevant Work Force Management experience
We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment