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Clinical Operations Manager- Cancer Administration

Requisition ID:

20154877

Business Unit:

St. Vincent's Medical Center

Location:

Bridgeport, CT

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Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

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St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Job Summary:

Responsible for operations of the Hartford Healthcare Cancer Institute at the Fairfield location to include personnel management, financial management, and operational management, as well as collaboration on staff and program development.  The manager oversees the daily continuum of care for the medical oncology, specialty services and Infusion services and provides leadership and direction to providers and clinic staff.  The manager directs the work in the departments to ensure the overall workflow offers an optimal patient experience and is managed in a safe and efficient manner.  The position also has the key responsibility to ensure compliance with appropriate regulatory standards. The manager monitors and supports key business outcomes to include growth, service excellence, and staff performance, patient outcomes and achievements of overall short and long term goals of the departments, the organization, the Cancer Institute and the system as a whole.


Responsibilities:

  • Manages the daily operations of Medical Oncology and Infusion. Monitors systems between front desk/reception, providers and billing to ensure operations (scheduling, documentation of eligibility, collection of co-pays/outstanding balances, prior authorizations, medical charting/documentation of encounters and claims submissions/reconciliation) are working to maximize center revenue. Collaborates with physician colleagues to assure coordination of processes and goals of HHC and providers as it relates to the departments.  Facilitates solutions for challenging situations within the department. 
  • Heads the departments in development, implementation, and evaluation of ongoing initiatives, service excellence and performance improvement that ensure quality patient care delivery, consistent with the departmental, organizational and HHC Cancer Institute policies, procedures, standards, goals and vision. Ensures effective and efficient fiscal management of department operations to ensure proper utilization of organizational and financial resources.
  • Monitors/maintains departmental compliance with regulatory, accrediting, and HHC policy for patient services and environmental and personnel safety. Manages data collection and analysis related to financial, operational, and quality performance, as well as the patient care experience.  Generates regular reports to monitor data related to productivity including number of visits, number of procedures, and provider-specific activity. Acts as the identified point person for any building issues which includes investigating, reporting, and assisting with resolution of any facility issue that may arise.
  • Accurately identifies real/potential problems affecting patient care and in collaboration with physicians and other staff, implements solutions with follow‑through and communication. Utilizes evidence based practice to guide the development and maintenance of patient care and ensures appropriate policies and procedures are in place and followed.
  • Hires, coaches, develops, evaluates, and terminates staff in conjunction with education and other disciplines. Manages resources to ensure quality services and promote positive employee relations. Monitors the staffs’ understanding of established emergency, infection control, and universal precautions procedures.  Develops effective strategies and processes to close any gaps identified.
  • Participates in Oncology Nurse Practice Council and Commission on Cancer effectively communicating departmental, organizational information to staff.
  • Perform other related duties as assigned

Qualifications

Requirements:

  • Licensed Registered Nurse credentialed from the Connecticut Department of Public Health.
  • Bachelor of Science in Nursing (BSN) required, Master's of Science in Nursing (MSN) preferred. 
  • 2+ years of oncology management experience preferred.

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With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.
 
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