Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details:
Work where every
Every day, almost 30,000 Hartford HealthCare colleagues
come to work with one thing in common: Pride in what we do, knowing every
moment matters here. We invite you to become part of Connecticut’s most
comprehensive healthcare network.
The creation of the HHC System Support Office
recognizes the work of a large and growing group of employees whose
responsibilities are continually evolving so that we and our departments now
work on behalf of the system as a whole, rather than a single member
With the creation of our new umbrella
organization we now have our own identity with a unique payroll, benefits,
performance management system, service recognition programs and other common
practices across the system.
The Resolute Hospital Billing (HB) Analyst works
to design, configure & test Resolute HB functionality for Hartford
HealthCare. They support workflow
analysis, design, and build sessions with subject matter experts, operational
leaders, and instructional designers. They work under the direction of the
Application Team Lead and Application Manager. The analyst will follow internal
CareConnect build, change control, and issue management policies and
procedures. They complete in depth and precise documentation of operational
specifications and application functionality to deliver expected outcomes.
Attention to detail and customer focus are critical skills for this position.
Successful candidates enjoy helping others learn and adopt usage of the
application. They will work closely with
system vendors, consultants and technical services of any given affiliate to
ensure product development, implementation, and enhancements meets user
specification and organizational strategy.
Accountable for supporting the scope, schedule, and quality
of project and maintenance work within their respective team/area.
Collaborates and consults with application manager and team
lead to coordinate activities.
Understands the operational issues within their application
area well enough to represent their user’s needs.
Facilitates the design, development, system configuration,
implementation, and support of information systems for the organization.
Analyzes workflow decisions and how they translate into
application configurations to ensure system design reflects decisions.
Anticipates and provides solutions to complex problems with
the necessary priorities. Presents solution to operational leaders within
Assists in the development and documentation of internal
policies and procedures that will be used in conjunction with the application.
Actively participates in team meetings to discuss team and
project related activities, issues, change, communications, and updates.
Builds effective relationships with business partners through
all the phases of the projects to support completing project's goals.
Contributes in the preparation and execution of testing
scripts and materials and performs unit, system, and integrated testing tasks.
Documents and maintains all required system design and build
documents and configures system accordingly.
Engages the business community to ensure their voices are
heard, their needs are met, and they are kept informed of project progress.
Performs in depth analyses of workflows, data collection,
report details and other technical issues associated with the use of their
Promotes a team atmosphere that is conducive to the overall
accomplishment of goals, schedules, and deadlines.
Provides expertise and experience to the development of
production environment readiness plans.
Epic certification or proficiency in Resolute HB preferred.
Experience with Epic Charge Router configuration and
Bachelor’s degree or equivalent knowledge and skills obtained
through a combination of education, training, and experience in a HealthCare
Five (5) years relevant experience in a challenging
healthcare environment preferred.
Experience in business information system management in a
hospital or ambulatory care setting preferred.
Resolute Hospital Billing (HB) Analyst exhibits the following qualities:
Proven ability to successfully work in a team environment
that presents significant change and tight timeframes
Conducts themselves according to Hartford Healthcare
values: Caring, Excellence, Safety and
Are well-respected within the organization and maintains a
Approach problems constructively by focusing on how to move
the project forward, explores and analyzes alternatives.
Proponent for change and demonstrates a continuous
improvement mindset , ingenuity and innovative thinking and organizational
Strong communication and organizational skills with ability
to influence others while maintaining a strong focus on achieving results.
We take great
care of careers.
locations around the state, Hartford HealthCare offers exciting opportunities
for career development and growth. Here, you are part of an organization on the
cutting edge – helping to bring new technologies, breakthrough treatments and
community education to countless men, women and children. We know that a
thriving organization starts with thriving employees-- we provide a competitive
benefits program designed to ensure work/life balance. Every moment matters.
And this is your moment.