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ITS Application Analyst I / IS Revenue Cycle

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.




The Resolute Hospital Billing (HB) Analyst works to design, configure & test Resolute HB functionality for Hartford HealthCare.  They support workflow analysis, design, and build sessions with subject matter experts, operational leaders, and instructional designers. They work under the direction of the Application Team Lead and Application Manager. The analyst will follow internal CareConnect build, change control, and issue management policies and procedures. They complete in depth and precise documentation of operational specifications and application functionality to deliver expected outcomes. Attention to detail and customer focus are critical skills for this position. Successful candidates enjoy helping others learn and adopt usage of the application.  They will work closely with system vendors, consultants and technical services of any given affiliate to ensure product development, implementation, and enhancements meets user specification and organizational strategy.




  • Accountable for supporting the scope, schedule, and quality of project and maintenance work within their respective team/area. 
  • Collaborates and consults with application manager and team lead to coordinate activities.
  • Understands the operational issues within their application area well enough to represent their user’s needs.
  • Facilitates the design, development, system configuration, implementation, and support of information systems for the organization.
  • Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.
  • Anticipates and provides solutions to complex problems with the necessary priorities. Presents solution to operational leaders within respective team/area.
  • Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application.
  • Actively participates in team meetings to discuss team and project related activities, issues, change, communications, and updates.
  • Builds effective relationships with business partners through all the phases of the projects to support completing project's goals.
  • Contributes in the preparation and execution of testing scripts and materials and performs unit, system, and integrated testing tasks.
  • Documents and maintains all required system design and build documents and configures system accordingly.
  • Engages the business community to ensure their voices are heard, their needs are met, and they are kept informed of project progress.
  • Performs in depth analyses of workflows, data collection, report details and other technical issues associated with the use of their respective system.
  • Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
  • Provides expertise and experience to the development of production environment readiness plans.
  • Performs other duties as assigned.


QUALIFICATIONS (Education, Experience, Additional Skills & Requirements)


  • Epic certification or proficiency in Resolute HB preferred.
  • Experience with Epic Charge Router configuration and statements preferred
  • Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a HealthCare environment required.
  • Five (5) years relevant experience in a challenging healthcare environment preferred.
  • Experience in business information system management in a hospital or ambulatory care setting preferred. 


The Resolute Hospital Billing (HB) Analyst exhibits the following qualities:

  • Proven ability to successfully work in a team environment that presents significant change and tight timeframes
  • Conducts themselves according to Hartford Healthcare values:  Caring, Excellence, Safety and Integrity
  • Are well-respected within the organization and maintains a positive attitude
  • Approach problems constructively by focusing on how to move the project forward, explores and analyzes alternatives.
  • Proponent for change and demonstrates a continuous improvement mindset , ingenuity and innovative thinking and organizational skills
  • Strong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results. 

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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