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Director, Human Centered Care

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 40hrs per week

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation. The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

Position Summary
The Director of Human Centered Care is responsible for leading the Human Experience Programs within the Behavioral Health Network of Hartford HealthCare. The Director for Human Centered Care will act as the senior leader and principle improvement coach while being a permanent member of the corresponding executive leadership team. The Director will be an expert in team member engagement, clinical best practice, service excellence, performance improvement, and will have direct accountability for integrating with and partnering with organizational leadership to improve outcomes and develop a culture of excellence.

Methods used will include:

•Developing new and innovative approaches to providing exceptional care
•Hardwiring proven quality improvement strategies and best practices
•Building teamwork and collaboration among leaders and team members to drive outcomes
•Role modeling, inspiring, motivating and coaching the healthcare team and its leaders to live the ideal HHC culture and values
•Effectively directing resources to positively impact the human experience and achieve sustainable results

The Director will report directly to the HHC System Director for the Office of Experience and will be a key member of HHC’s Human Experience Team. As a member of this team, they will participate in the planning and development of overall experience programs and the training methodologies used by the system as a whole. #HHC


Master Degree (Master’s Degree may be substituted with the CPXP Credential and 4 Years of Patient/Customer Experience Leadership or Consulting experience).

Minimum of 5 years of experience within in a Healthcare setting
Minimum of 7 years Management / Leadership experience

CPXP (Certified Patient Experience Professional)

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters.

And this is your moment.

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