Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 2
Shift Details: 3p-11p Every other weekend Every other holiday

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Emergency Department at Hartford Hospital is responsible for treating a wide variety of patients, from basic ailments to the most complex traumas, at our Level-I Trauma Center. This unit has some the highest acuity in the region, requiring our nurses to think and act quickly to meet the varying needs of our patients. Comprised of 109 beds, the unit is subdivided into different pods, including the Purple Pod for Behavioral Health patients and Red Pod for the most severe cases. We are also a primary stroke and cardiac center. Successful healthcare providers on this unit are highly skilled, agile and resilient; with the ability to work together to make sure we have a safe environment and provide the highest level of satisfaction to our staff and patients.

Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary

Under limited supervision, a Comfort Associate administers comfort measures to patients and their families. Interacts with patients and families by circulating and remaining abreast of patient location and progress. Provides timely information and support to patients and family members with a primary focus on tracking and monitoring patient/family satisfaction, identifying patient/family concerns, responding to special needs and bringing them to the attention of appropriate staff.

Key Areas of Responsibility
1. Welcomes patients and families to the area by orienting them to their room and offering explanation of department processes and patient guidelines.
2. Visits and provides companionship to patients. Explains patient journals and provides logistical explanations to patients and families; provides reading material, pillows and blankets to patients, ensures call bell is within patient’s reach and assists with other patient and family comfort requests.
3. Provides nourishment including coffee, water, ice and refreshments (with approval from nurse) to patients and their families, and ensures nourishment supplies are stocked in all kitchens.
4. Responsible for maintenance of items used for comfort, including stocking blanket warmers, placing pillow cases on all pillows, etc.
5. Provides key information obtained by the patient and family and shares with the nursing staff and manager in a timely manner.
6. Possesses the ability to follow policies and procedures to maintain quality, safety and/or infections-control standards within the department and facility.

Qualifications

Education:
High School diploma or GED

Experience:
- Minimum of 1 year of experience in a customer service-oriented environment required.
- Must demonstrate exceptional interpersonal and customer service skills to deal empathetically with patients and their families.
- Must possess basic proficiency in utilization of personal computers in Windows-based health care environment to access related software applications; to locate, open, edit and print files and information utilized by the unit.

Knowledge, Skills and Ability Requirements:
• Must display Service Excellence behaviors in line with Hartford Hospital's values.
• Must possess the ability to effectively communicate ideas and concepts both orally and in writing to patients, families, and visitors related to their hospital experience.
• Must be able to understand and follow specific written and verbal instructions and procedures.

Knowledge, Skills and Ability Requirements:
• Must display Service Excellence behaviors in line with Hartford Hospital's values.
• Must possess the ability to effectively communicate ideas and concepts both orally and in writing to patients, families, and visitors related to their hospital experience.
• Must be able to understand and follow specific written and verbal instructions and procedures.

Language Skills
Bilingual preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.