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Human Resources Customer Service Representative

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Farmington, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

The Hartford Healthcare Employee Service Center is responsible for supporting nearly 30,000 employees throughout the system. We answer and direct all inquiries to those most qualified to assist ranging from benefit questions to employee record keeping management. Our staff takes pride on maintaining the highest level of integrity for our Enterprise Reporting Platform within Human Resources.

The Human Resources Customer Service Representative provides daily support needed to ensure a successful Human Resources Management System (PeopleSoft). Responsibilities include but, are not limited to the following:

  • Overall data transaction processing and reporting within PeopleSoft (Data Entry)
  • High volume phone contact with employees
  • Review, verify, and reconcile incoming employment and personnel actions documentation
  • Conduct post audit reviews of related processes.



High school degree or equivalent work experience. Associates degree or higher is preferred.

1-2 years’ experience in a data processing or customer service role.
Knowledge of PeopleSoft management system is preferred.
Bilingual (Spanish) is preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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