Description Job Schedule:
Full Time Standard Hours:
40 Job Shift:
Shift 1 Shift Details:
where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one
thing in common: Pride in what we do, knowing every moment matters here. We
invite you to become part of Connecticut’s most comprehensive healthcare
The creation of the HHC System Support Office recognizes the work of a large
and growing group of employees whose responsibilities are continually evolving
so that we and our departments now work on behalf of the system as a whole,
rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity
with a unique payroll, benefits, performance management system, service
recognition programs and other common practices across the system.
The End User Computing team is part of HHC’s System Support Office, responsible
for the deployment and management of infrastructure components that enable
system-wide, scalable, end-point computing services to end-users. The End User
Computing team manages all Microsoft Windows end-points, upgrades, security
patching, remote software distribution, and baseline operating system image
creation for both physical end-points and virtual desktops. The team works
directly with other Technical Services departments, HHC’s acute and ambulatory
facilities, and key stakeholders throughout the system on key initiatives and
daily support needs.
The incumbent will support all aspects of office automation. Focusing on
customer service and total cost of ownership issues. Will provide support for
end users and end user applications. Is well versed in the deployment of large
scale computer installations as well as maintaining, upgrading and supporting
desktop operating systems. Creates and generates documentation for users and
co-workers. Installs, modifies and repairs microcomputer hardware, printers and
- Supports office technology in
general, including software, hardware and communications systems.
- Conducts training classes on
new products and systems.
- Tests new programs prior to
release to the user group to ensure desired results are achieved.
- Assists the help desk staff in
researching problems on the system.
- Deploys computers in mass
through imaging and automation processes.
- Loads specified office
automation software packages such as operating systems, office suites, and
other related applications
- Instructs user in use of
equipment, software, and manuals.
- Answers client’s inquiries in
person and via telephone concerning systems operation. Diagnoses system
hardware, software, and operator problems. Recommends or performs actions
to correct problems based on knowledge of system operation.
- Refers major issues outside or
operational norms to manager for resolution.
- Controls and manages PC
hardware and software.
- Attends technical conferences
and seminars to keep abreast of new software and hardware product
- Interacts with employees to
facilitate and promote effective use of information technology.
- Devises logical solutions to
operational problems within the capacity and limitations of installed
- Assists in the maintenance of
hardware and software inventory.
- Supports help desk personnel in
- Assists users accessing systems
and software Answers questions and assists with training users on various
PC based software systems.
- Protects and maintains user
data at all times.
- Installs manages and maintains
- Ability to lift 50 lbs
- Gross motor function; both
hand, both feet
- Fine motor function; both hands
- Ability to bend, squat, reach,
lift, carry, push, pull
- Bachelor’s degree in Computer
Science, or Management Information Systems. Without benefit of degree,
equivalent on the job training and experience of at least 1 years duration
may be acceptable
- Minimum of three (3) years
functional experience in end user support. One year PC support experience
for an installed bases of over 150 users in a Microsoft environment.
- Strong troubleshooting skills
- Ownership of problem resolution
- Analytical and problem-solving
- Ability to prioritize and
execute tasks in a high-pressure environment.
- Strong customer-service
- Good judgment, integrity and
- Strong written and oral
- Ability to appropriately handle
stressful situations, critical deadlines, and a customer base with both
high service level expectations and technical sophistication.
- Availability to work nights and
weekends during (un)planned outages and other special circumstances, with
- Healthcare experience desirable
- Ability to maintain records and
- Ability to multi-task
- Ability to work
- Process improvement and quality
- Project management skills
- Attends all mandatory education and
training programs (including department specific) and can describe his/her
responsibilities related to general safety and regulatory compliance as
well as department safety and specific job-related hazards.
- Maintains all required CEUs for
certifications and licensure.
- Follows the hospital exposure control
plans/bloodborne and airborne pathogens.
- Attire is professional, neat, clean,
and appropriate for the work environment, according to the HHC and/or
Department Appearance Policy and a high standard of personal cleanliness
- Reports to work on time and meets
acceptable standard for attendance, based upon the department attendance
We take great care of careers.
With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth. Here, you are part of
an organization on the cutting edge – helping to bring new technologies,
breakthrough treatments and community education to countless men, women and
children. We know that a thriving organization starts with thriving employees--
we provide a competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your