Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

 Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

The Colleague Health Services Program Manager is responsible for leading the successful development, improvement and implementation of customer focused programs and services provided by Colleague Health Services. The Colleague Health Services Program Manager will collaborate and partner with others, including Colleague Health Services Managers, to ensure clinical practices are in alignment with local and system-wide policies and procedures. Responsibilities include but, are not limited to:

 

•Leverages continuous improvement tools to make recommendations to improve existing programs, practices and procedures to support the goals of Colleague Health Services.

•Develops and establishes new programs with a customer focused approach based on data and feedback.

•Partners with diverse teams and leaders across the organization on system-wide programs and initiatives.

•Solicits feedback from customers and stakeholders to drive continuous improvement.

•Executes and delivers programs and initiatives in-scope and on-time – leveraging project management methodology and tools.

•Develops, reviews, and manages project timelines, key performance metrics, and outcomes.

•Conducts key project meetings for stakeholders, sponsors, teams, etc.

•Creates meeting materials (including agendas, presentations, meeting minutes, and other project-supporting materials as required for the project team members) and tracks completion to ensure quality and integrity of deliverables.

•Works collaboratively across project stakeholders to establish roles and responsibilities, effectively manages project expectations, communicates results, mitigates risks, and resolves issues.

•Uses departmental dashboards and reports to monitor key critical performance measurements.

Qualifications

Education:

• Bachelor Degree

Experience:

·        2-4 years administrative or project/program management experience in a complex, large organization required

·        Experience working with Lean preferred

·        Experience in effectively implementing organizational change initiatives at system-level preferred

·        Experience in managing high-profile vendor partnerships preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.