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Case Manager - Behavioral Health (Youth)

Requisition ID:


Business Unit:

Charlotte Hungerford Hospital


Torrington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.  CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Job Summary

The Community Case Manager provides direct and collateral support to individuals with opiate use and/or other substance use disorders – recovery or currently using substances – to facilitate client access/participation in all community supports needed to obtain and sustain recovery. The Community Case Manager also supports clients’ success in recovery by providing crisis support and assisting with tasks related to achieving Stages of Change objectives. This position works on behalf of all formal and informal community providers to unify community support behind individuals seeking recovery from opiate use and/or any substance use disorders.  



  1. Provide in-person community based crisis outreach/engagement/support to: clients in the local emergency room, referred by law enforcement, referred from crisis hotline, and any other formal/informal community providers working with/or responding to clients with opiate use disorders. Foster close working relationships with individuals in the provider, law enforcement, faith, business, government, and recovery community in order to become recognized, accepted and utilized as a resource for individuals with opiate addiction.
  2. Provide integrated case management support for individuals with opiate addiction from point of first contact through each step in a Stages of Change treatment model including: detoxification; hospitalization,  community based aftercare, support groups, and all community supports that support an individual during recovery.   This may also include completing collateral contacts with persons associated with a client’s care including: supporting attendance at appointments, arranging transportation, telephone and in-person support, routine non-clinical contact, and miscellaneous contact with family members if indicated. 
  3. Attend regularly scheduled Litchfield County Opiate Task Force (LCOTF) meetings and respond to referrals initiated from members of LCOTF and LCOTF Executive Committee.
  4. Attend appointments with the consumer whenever indicated to provide support and linkages to other providers also involved in the client’s recovery; this may require hours outside of 1st shift if indicated to support a consumer.
  5. Coordinate transportation through Litchfield County for patients traveling to and from outpatient services including detoxification, agency appointments, medical and behavioral health appointments, and support group meetings.
  6. Complete all assigned tasks related to quality assurance data collection and data entry as required by the department, grant sources, state agencies, and insurance bodies.
  7. Complete all assigned documentation responsibilities for collateral contacts and psycho-education groups that meets established Joint Commission, state regulatory and corporate compliance criteria. Assist patient with any documentation needs they have in relation to: basic needs, state and other financial assistance, court/legal requirements, etc.
  8. Attend and participate in community meetings related to opiate use disorders and individual agency meetings when invited.  Attend hospital based Multidisciplinary treatment team meetings, staff development meetings, and mandatory department/hospital meetings. Follow all established department and hospital policies and procedures.
  9. Displays and upholds CHH core values of dignity, compassion, service excellence, community and integrity.  Consistently demonstrates caring for patients, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie. 


  • Bachelor's Degree in Social Work or associated Human Resources field.
  • Master's Degree is preferred.
  • Five years' experience in the field of substance use and substance use recovery.
  • First responder and/or other life experience unique to this role is preferred.
  • CAC, LMSW, or LCSW licensure is preferred.
  • Must be able to conduct mental health assessment and suicide risk screening assessment.

As a Hartford HealthCare entity, Charlotte Hungerford Hospital provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs         

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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