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Case Manager - Behavioral Health (Youth)

Requisition ID:


Business Unit:

Charlotte Hungerford Hospital


Torrington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.  CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Job Summary

The Behavioral Health Case Manager provides intensive clinical and non-clinical case management services as an integral member of patient care teams in ambulatory behavioral health programs. The ambulatory behavioral health programs within the Department of Psychiatry at Charlotte Hungerford include: The Behavioral Health Center, Bridges EDT, CAIT NW, Center for Youth and Families, Connections, Hungerford Hope, Partial Hospital (PHP), and Intensive Outpatient (IOP). The Case Manager works collaboratively with the patient and their treatment providers to overcome any barriers the patient may encounter while accessing our services. The Case Manager provides trauma informed case management to support patients and families in order to assist patients in achieving their treatment goals and objectives during treatment. They help coordinate transitions of care within the department and/or to outside agencies. Provides critical information to members of the patient's clinical care team to aid in monitoring and adjusting the treatment plan while working closely with the patient, parent, or caregiver. Advocate and represents the voice and needs of the patient when securing services with local, state, and federal agencies. Assists the patient in obtaining any basic needs that they or their family may need including but not limited to: food stamps, WIC and other food services, transportation, state provided phones and services and housing.


Job Responsibilities

  1. Provide Clinical and Non-Clinical case management services on behalf of the Clinical Care Team(s). Case management support may include some or all of the following responsibilities: locating substance detox or rehab beds, collateral contacts related to insurance, arranging transportation, communication with health care providers, securing school and agency schedules, setting up medical and behavioral health appointments, gathering collateral medical/psychiatric records, completing victims' compensation applications, routine non-clinical correspondence, meeting basic needs food/clothing/shelter and access to healthcare, care connection calls with parents, collaboration and support of family members or guardians, and coordination of care between patient, family, caretakers, hospital and community providers.
  2. Coordinate transportation for patients traveling to and from outpatient services including interactions with families, school systems, and state vendors of transportation of Medicaid patients.
  3. Conduct Case Management Admission Assessments that are documented in the Electronic Medical Record. Write and monitor case management plans for patients.
  4. Obtain prior authorizations from state/commercial insurance companies for patients entering into treatment. Support primary clinicians as requested with insurance related tasks while patients are receiving outpatient care.
  5. Monitoring for patient safety while the patient is attending program/receiving care at intervals determined by the department. Rounding on patients to support and respond to questions/needs at intervals determined by the needs of the department where assigned.
  6. Complete all assigned documentation responsibilities for the collateral contacts and psycho-education groups following that meets established Joint Commission, state licensing, and corporate compliance criteria. Complete all assigned task related to quality assurance date collection and data entry as required by the department, grant sources, state agencies, and insurance bodies.
  7. Co-facilitate skilled based counseling groups with a master's prepared clinician. Responsibilities can include: set up/break down of treatment rooms/equipment/materials, co-facilitation of groups, providing psychoeducation as assigned, taking attendance, documenting the group activity, assisting with behavioral management, utilizing treatment plan interventions for patients challenged with specific milieu perimeters.
  8. Assist patients in completing benefits applications for state assistance, financial aid, victim's compensation and other miscellaneous entitlement programs. Assist patient with completing application paperwork for schools, courts, state agencies and local non-profit programs.
  9. Attend and participate in Clinical Care Team Meetings, safety huddles, mandatory department/housing meetings, and assigned hospital, community or hospital system sub-committees.
  10. Compile and maintain electronic and hard copy resource manuals for patients, parents, caregivers and the Clinical Care Team. Update the resource manual quarterly.
  11. Under the direction of the RN/LPN, set up for urinalysis testing following established policies and procedures for specimen collection. Transfer urine samples for testing following established policy and procedure of the department.
  12. Respond to and participate in behavioral health interventions as assigned by the supervisor.
  13. Perform other related duties as required.


  • Associates Degree in Human Services or related field
  • Bachelor's degree in Social Work, Human Services, Psychology or related field is preferred.
  • One year with children/teens/families in a mental health, community agency, or school setting
  • Valid CT Driver's license
  • Computer proficiency in MS Word & Excel; experience in working with individuals with mental health needs

As a Hartford HealthCare entity, Charlotte Hungerford Hospital provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs         

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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