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Lead Community Recovery Coach - Behavioral Health

Requisition ID:


Business Unit:



Meriden, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 2
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

As a Lead Community Recovery Coach, this role is responsible for all CRC duties as well as some support duties to the program supervisor. Involves work in community settings, including clients’ homes, supportive housing, and/or residential programs as well as in local and state hospitals.  Assesses client needs, plans and links appropriate services, advocates for and monitors client needs to ensure the provision of comprehensive services to meet identified client needs.  Coordinates and provides services in an integrated Individualized Recovery Plan (IRP). Ongoing interaction with individuals who have been diagnosed with severe and chronic mental illness and/or substance abuse diagnoses.  All employees in this position are considered “Essential Employees” and may be required to provide mandatory overtime for program coverage needs.

Job Responsibilities

  1. Transports clients to medical appointments, pro-social activities, recovery activities, and other necessary and/or clinically appropriate appointments.  Also provides travel training to clients in the program.
  2. Utilizes recovery oriented interventions/services to promote recovery and independence and to achieve the goals identified on the IRP.
  3. Provides supportive interventions, teaching, coaching, mentoring, and skills training to clients and their families in areas of recovery, daily living skills, community engagement, and other areas that may be clinically appropriate.
  4. Promotes and provides opportunities for engagement in natural support networks and activities relating to community integration.
  5. Maintains and assists in upkeep of  program which may include, but is not limited to: supply orders, grocery shopping, basic cleaning duties, inventory, etc.
  6. Support scheduling, management of Kronos, PTO requests, and management of call-outs.
  7. Responsible for supporting Supervisor with execution of weekly/monthly program schedules which may include food/cooking, social activities, community events, house activities, transition schedules, and treatment team meetings.
  8. Provides supervised self-administration of medications and complies with all Rushford policies and procedures.  Reports all actual and near-miss errors immediately.
  9. Through collaboration with the client and other service providers, assesses individual client needs and develops an Individualized Recovery Plan (IRP).
  10. Completes and complies with all Rushford documentation policies and procedures as well as all Department of Mental Health and Addiction Services (DMHAS) and other funding sources documentation requirements. This includes, but is not limited to: progress notes, IRP’s, case notes, ROI’s, admission and discharge paperwork, and state reporting documents.
  11. Helps orient clients to the expectations of the program and enforces program expectations.
  12. Ongoing and effective communication with Program Supervisor, conservators, key stakeholders, family members, and other supports and treatment providers involved.
  13. Leads/coaches teammates on leadership behaviors and job tasks.
  14. May perform other duties related to the program needs as requested.



  • High School diploma or equivalent with 6+ years of relevant experience or Associate's degree in a mental health or human services discipline with 4+ years of relevant experience.
  • Bachelor's degree in Human Services or related field is preferred.
  • Previous work experience with individuals who have been diagnosed with severe and persistent mental illness and/or substance abuse.
  • Requires a current, valid Connecticut driver's license.
  • Must qualify for and obtain Public Service License with F Endorsement with first 90 days of employment.
  • Basic working knowledge of computers, email, software applications, and typing skills.
  • Competent in customer service.


As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire, including six paid holidays
  • Additional voluntary benefits as well as employee discount programs           

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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