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Office Coordinator - Oncology Infusion

Requisition ID:


Business Unit:

New Britain General


New Britain, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology.

The Office Coordinator will provide coordination of service within the Infusion Center. The Office Coordinator will also perform a variety of clerical and administrative duties including but not limited to: scheduling of appointments, obtaining insurance pre-authorizations, verifying patient appointments, typing correspondence, and ordering supplies. Responsibilities include but, are not limited to:

  • Oversee all front office functions and maintains department organization
  • Performs various administrative functions including reception, phones, data entry,  filing and related computer tasks
  • Schedules oncology clinic, infusion room, genetic counselor, and procedure appointments as needed
  • Communicates effectively and acts as a liaison between office personnel, infusion center personnel, physicians, patients, hospital personnel, and patient accounts
  • Researches and obtains resolution for missing dictations/charts, encounter forms, and other documents to facilitate efficient billing procedures and operations
  • Assists physicians and infusion staff with enrolling and tracking patients in various monitoring programs
  • Assists patients and physicians regarding patient payment/billing concerns and notifies appropriate personnel to obtain resolution
  • Provides lead coordination and expert knowledge of the electronic scheduling system


High school diploma or equivalent

• 3+ years of experience in a fast-paced medical office
• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment

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