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Patient Administrative Associate / ED Observation Unit

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Part Time
Standard Hours: 24
Job Shift: Shift 3
Shift Details: EOW EOH

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

Position Summary

Under the direction of a Registered Nurse or Unit Manager, the Patient Administrative Associate performs delegated functions as a member of a patient care team by providing administrative support and communicating with members of the health care team, patients and families.  This role contributes to the successful operation of the work area and functions in accordance with all existing regulatory and hospital standards, policies and procedures.  Reports to Manager, Patient Unit.

Facilitates communications for the work area by: providing reception, information and assistance to customers; responding to requests for information regarding patient condition; coordinating and communicating information promptly, clearly and accurately to internal and external customers; and, as directed, requisitioning/facilitating the scheduling of diagnostic, therapeutic and other ancillary services.





Demonstrated ability to read, write, and speak English, and perform basic Mathematics.

Effective communication and interpersonal skills.

Basic computer skills required

Ability to perform physical effort as specified by position physical requirements and occupational exposure form.



High School Diploma or Equivalent

Hospital based or physician office work experience.

Demonstrated competencies in a related health field at Hartford Hospital

CPR validation may be required within three months of hire depending upon work area specific requirement


We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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