Description

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description 

Responsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner. Oversees clinical operations, as well as the day to day operational activities supporting designated practice.  Acts as point person for any and all practice related activities and issues.

• Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative
• Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model
• Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice
• Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles
• Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department
• Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service

Qualifications

Education & Experience:

• Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials preferred
• Minimum 3-5 years medical practice management experience, preferably in a multi-site practice
• Epic Experience preferred.

Knowledge, Skills and Ability Requirements 

• Experience providing effective business leadership to physicians
• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
• Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner
• Strong human resource management skills
• Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with EPIC useful
• Excellent verbal/written communication and presentation skills
• Strong analytical and problem solving skills. High attention to detail, accuracy and follow-through
• Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards
• Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.