Join Our Talent Network

View all jobs

Join our Talent Network
back to results

Patient Service Representative - Outpatient Rehab

Requisition ID:


Business Unit:

New Britain General


New Britain, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Per Diem
Standard Hours: 1
Job Shift: Shift 1
Shift Details: availability 7a-7pm Mon-Thurs 7am-5pm Fridays

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.  We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Job Summary
Monday – Friday. Must be open to hours between 7:00am-7:00pm M-Th and 7:00 am - 5:00 pm Fridays.


This is a per diem position with travel to various outpatient rehab sites including New Britain, Plainville, Bristol, Newington, Southington and North Haven.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned.  Provides administrative support to the office staff.  Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.


  • ·         High school diploma or equivalent required.

    ·         Basic computer operating knowledge and basic math skills for handling monetary transactions required.

    ·         Highly preferred: Medical office experience, advanced secretarial education, knowledge of medical terminology, authorization and third-party billing/reimbursement.


    Critical Success Factors:

    ·         Exemplary customer service skills.

    ·         Excellent interpersonal written and verbal skills are required.

    ·         Ability to work and handle a fast-paced diversified working environment.

    ·         Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel.

    ·         Ability to multi-task and address multiple priorities simultaneously.


    We take great care of careers.

    With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

share this
Recent Jobs Viewed
Recent Job Searches

Hear from our team


We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.


Search Current Openings