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Customer Service Representative - Behavioral Health Services

Requisition ID:


Business Unit:

St. Vincent's Medical Center


Westport, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

St. Vincent’s Behavioral Health Center in Westport is a 76-bed inpatient psychiatric facility specializing in care for children, adolescents, and adults with mental health and dual diagnosis substance use disorders.  St. Vincent’s Medical Center is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and part of one of the largest providers of mental health services at several locations in Connecticut.

Job Summary:

Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.


  • High School Diploma/GED required
  • Associates Degree or Bachelor's Degree preferred.
  • Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment.
  • Extensive experience in healthcare customer service considered in lieu of other experience.
  • Strong computer skills including proficiency in Microsoft Office and databases (client accounts software).
  • Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)
  • Self-motivated and independent individual willing to work in a team environment.

We take great care of careers.

Hartford Healthcare provides eligible employees with an extensive benefits package and all the benefits of working with a top-notch organization:


  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire
  • Additional voluntary benefits as well as employee discount programs 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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