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Patient Service Representative - Outpatient Rehab

Requisition ID:


Business Unit:

Hartford HealthCare Rehabilitation Network


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday Thru Friday 8am to 430pm

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Job Summary

Our current opening is for a Patient Service Representative for our Outpatient Rehab Clinic in Hartford, CT, located on the same campus as Hartford Hospital.


Monday – Friday. 8:00am – 4:30pm. No weekends or holidays.

The Patient Service Representative (PSR) is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.


Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned.  The Patient Service Representative (PSR) provides administrative support to the office staff.  This position requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.



We offer a team-oriented structure, a comprehensive continuing education program, an excellent benefits package and opportunities for growth throughout our network. 

  • Extensive paid time off (PTO)
  • Flexible scheduling & competitive pay
  • Medical and dental benefits
  • 401K with company match
  • Company paid short term and long-term disability
  • Continuing education and tuition reimbursement

We believe in high standards. These standards allow us to bring out the very best in our clients and our staff.


  • High school diploma or equivalent required; Associates or Bachelor’s degree in a clinical or business field preferred
  • Minimum of 1 year of clerical/secretarial experience
  • Referral and Insurance verification experience preferred
  • Basic computer operating knowledge and basic math skills for handling monetary transactions required.
  • Medical office experience, advanced secretarial education, knowledge of medical terminology and third-party billing/reimbursement highly preferred


Knowledge, Skills and Ability Requirements 

  • Ability to adhere to HIPAA policies at all times.
  • Ability to provide excellent and efficient customer service.
  • Positive, customer-focused approach, with commitment to providing excellent patient care.
  • Proven ability to work effectively in a team environment.
  • Excellent written and verbal communication skills
  • Ability to adapt quickly in a fast-paced environment


Critical Success Factors:

  • Exemplary customer service skills. 
  • Excellent interpersonal written and verbal skills are required.
  • Ability to work and handle a fast-paced diversified working environment.
  • Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel.
  • Ability to multi-task and address multiple priorities simultaneously.


We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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