23156953
Hartford HealthCare Rehabilitation Network
Newington, CT
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Description
Job Schedule: Full TimeWork where every moment matters.
Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.
Position Overview
Monday – Friday. Must be open to hours between 6:00am-7:00pm Monday through Thursday and 6:00am-5:00pm Fridays.
Expectation is to work until 7 pm at least 2 days per week.
This position primarily supports HHRN sites in Cheshire, Prospect, Meriden, Wallingford and Cromwell.
The Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance. Provides training to new employees or for new tasks to existing employees. Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.
Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.
Travels between Rehab Outpatient sites regularly
Qualifications
Knowledge, Skills and Ability Requirements
Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast-paced diversified working environment. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.