Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Varying shifts to cover the clinic operating hours of 7am-7:30pm Monday thru Thursday and 7am-5pm on Friday.

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Bone and Joint Institute – Hartford Hospital

Don’t miss the opportunity to be part of the state-of-the-art Bone and Joint Institute at Hartford Hospital. The first stand-alone Orthopedic Hospital in the Northeast in over 50 years! Our Mission is to be acknowledged as the regional leader in patient-centered, innovative musculoskeletal care, providing cutting edge care to patients in Connecticut and surrounding states. We are seeking dedicated, passionate individuals who would like the opportunity to be part of a team with a patient-centered approach, which brings decades of experience in providing the most innovative musculoskeletal & orthopedic care. We offer competitive salaries and benefits, as well as a stimulating work environment that inspires excellence.

Come join a leader in rehabilitation and orthopedic care!

Job Summary
Monday – Friday. Must be open to hours between 7:00am-7:00pm, with 2-3 evenings per week required. Travel to other locations may be required for training and orientation purposes.

The Patient Service Representative (PSR) is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned.  The Patient Service Representative (PSR) provides administrative support to the office staff.  This position requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Qualifications

• High school diploma or equivalent required; Associates or Bachelor’s degree in a clinical or business field preferred
• Minimum of 1 year of clerical/secretarial experience
• Referral and Insurance verification experience preferred
• Basic computer operating knowledge and basic math skills for handling monetary transactions required.
• Medical office experience, advanced secretarial education, knowledge of medical terminology and third party billing/reimbursement highly preferred
• Bilingual candidates highly preferred; at a minimum, the ability to understand and to make one’s self understood to all Spanish speaking individuals 

Knowledge, Skills and Ability Requirements 

• Ability to adhere to HIPAA policies at all times.
• Ability to provide excellent and efficient customer service.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Excellent written and verbal communication skills
• Ability to adapt quickly in a fast-paced environment

Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously.

 

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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