Hartford HealthCare Corp.
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DescriptionJob Schedule: Full Time
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
The Regional Patient Access Registration Manager will oversee all business operations related to all designated patient registration access points within all of the in scope acute hospital sites and affiliated hospital outpatient departments. Overview of the business operations include all front-end processes to include accurate patient and payor identification otherwise known as Essential Data Capture (EDC), insurance verification, patient financial liability and copayment collections where appropriate. The role will require collaboration with clinical and non-clinical teams, along with regional operational leaders to ensure an accurate patient focused experience. The position also oversees processes to aid in proper reimbursement and manage administrative denials such as internal audits, and dashboard analytics in order to meet established departmental and organizational metrics, and maximize reimbursement. The Regional Patient Access Manager is responsible for ensuring that the leadership team under their direction provides training and development of assigned staff in their respective job roles is being done on an ongoing basis, along with ensuring that departmental standard work within Patient Access is consistent across all intake registration areas. Additionally the role requires that all internal compliance and regulatory audits are completed within established timeframes, and implementation of other departmental and organization strategic initiatives are carried out through to completion as designed.
Key Areas of Responsibility
Patient Access Services
Develop, Mentor, and Coach
Perform other duties as assigned.
This Job Reports To: Patient Access Director Acute & Non-Acute Registration
Job Title(s) of HHC positions reporting to this Job: Patient Access Supervisors
Number-Direct Reports: 2-3
Number- Indirect Reports: 60-75
Requirements and Specifications:
Licensure, Certification, Registration
Knowledge, Skills and Ability Requirements
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.