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Director of Patient Access, Acute & Non-Acute Registration

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford HealthCare (HHC), with a total operating revenue of $5.4B, leverages its unified culture to enhance access, affordability, equity and expertise. Its care-delivery system, with more than 500 locations serving 185 towns and cities, includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a clinical care organization, a regional home care system, Connecticut’s largest array of senior care services, and a comprehensive physical therapy and rehabilitation network. On average, Hartford HealthCare touches more than 17,000 lives every single day. The unique, system-wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut. The Institutes include Ayer Neuroscience, Behavioral Health, Cancer, Digestive Health, Heart & Vascular, Orthopedics and Tallwood Urology & Kidney.

Position Summary:

The Director of Patient Access Acute and Non-Acute Registration will oversee standard work and workflows across all acute and non-acute registration intake sites while meeting established department metrics and organizational goals and objectives. The Director will collaborate with senior clinical and non-clinical leaders to ensure the level of care delivered to patients is supported with the highest level of administrative support within the scope of Patient Access.

Key Accountabilities:

  • Leads a team of over 200 colleagues with Patient Access departments across the system, ensuring compliance with all Hartford HealthCare policies as well as state and regulatory guidelines
  • Oversees the development, training and implementation of standard work by the Regional Managers and ensures front line colleagues have received adequate training and are knowledgeable, with demonstrated proficiency, of all internal policies and procedures, and are consistent with standard work
  • Collaborates with Revenue Cycle leadership and Information Technology leadership team to enhance patient access efficiency with automation and advanced system technology
  • Prepares, reviews and approves department operational budgets in accordance with organizational targets
  • Continued development of Hartford HealthCare registration policies and organizational strategic initiatives in accordance with all local, state and regulatory guidelines


  • Bachelor’s degree is required
  • Five plus years of leadership experience within revenue cycle
  • Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and group settings
  • Strong analytical skills. Problem-solving and inductive reasoning skills, which manifest themselves in creative solutions to operational challenges
  • Leadership skills to motivate a teams’ performance towards excellence
  • Demonstrated skills in critical thinking, diplomacy, and relationship building
  • Exhibits a consistent commitment to continuous improvement
  • Organizes and manages work to achieve results and tracks performance so that problems are detected early on or can be prevented entirely
  • Ability to partner and collaborate with revenue cycle and senior leadership across the organization
  • Knowledge of local, state and federal regulations

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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