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Administrative Associate - Center for Education, Simulation, and Innovation (CESI)

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mostly days, occasional nights and weekends



Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Provides a full range of varied, multi-skilled administrative support to CESI Operations under general direction that requires creativity, and independent, discretionary judgment, and confidentiality to ensure that the needs of the internal and external customer are met.  Reports to CESI Operations Account Manager.


Key areas of responsibility

  • Provides efficient, accurate and timely administrative support to contribute to the success of CESI. Responsibilities include the preparation and generation of varied reports, monthly billing, maintaining schedules, processing payments, customer support, and working with the CESI team to ensure seamless and successful client programs. 
  • Supports the Hartford Hospital EMT and Paramedic schools classes, including maintaining class schedules, providing administrative support to instructors, processing student payments, updating marketing materials, and working with the team to coordinate the state exam.
  • Collaborates with the AHA Coordinator to ensure AHA requirements are being met, including that classes are promoted, instructors are assigned, training modules are uploaded, rosters are processed and certifications are sent, and troubleshooting issues for students.
  • Provides ultimate customer service to our internal and external clients by communicating clearly and respectfully, responding to inquiries in a timely manner, and collaborating with the team to troubleshooting issues and look for solutions.
  • Supports general CESI operations as needed.


  • High School diploma required.
  • Additional education preferred.
  • One to two years previous secretarial experience.
  • Basic keyboard skills with proficiency in use of personal computer.
  • Good communications skills.



We take great care of careers.


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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