Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: may require evening and weekend shifts on occasion

Work where every moment matters.

Every day, approximately 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

JOB SUMMARY:

The Registration Associate will interview patients to obtain/verify personal/demographic information, emergency contacts, primary care physicians, insurance information, the person who is financially responsible for treatment, and the required health equity mandatory data set.

These activities contribute to meeting the health care, safety and comfort needs of patients and are performed in accordance with all existing regulatory, state and company standards, policies and procedures.

JOB RESPONSIBILITIES:

1.Registers/admits patients to the clinics by obtaining/verifying personal/demographic information, emergency contacts, primary care physicians, insurance information, financial information, and the required health equity mandatory data set and obtains signatures on consent-to-treat

2.Facilitate lines of communication between Neighborhood Health team to ensure seamless registration and admission process.

3.Assists with information gathering of required Social Determinants of Health (SDOH) and General Anxiety Disorder (GAD).

4.Models quality patient/customer services by:

-Demonstrating a willingness to serve all customers at all times

-Maintains an awareness of patient needs and utilize the initiative to respond to those needs within skill level

Utilizes tact, discretion and compassion in collaborating with other members of the team to ensure quality patient care

5.Assists in orientation of new staff members as requested; assists and collaborates with colleagues

6.Initiates appropriate action in urgent situations by adjusting priorities to address customers and staffs immediate issues.

7.Responds to changes in work schedules with flexibility as necessary or as requested, including weekends, evenings  as well as varied site locations

8.Demonstrates competence in all procedures required

9.Inspires confidence from patients and visitors by performing and communicating in a professional manner at all times with ability to connect with various types of patients (such as children, elderly) and make them feel comfortable

10.Cross trained in Screening Role

11.Perform various other duties as assigned

12.Follow standard work

Qualifications

Education:

• High school diploma

Experience:

• 2 years’ experience in hospital/medical environment required

Language Skills:

• Read, write and speak English required
• Spanish speaking is a plus

Knowledge, Skills and Ability Requirement

• Ability to communicate clearly and effectively in busy, loud environments.
• Able to maintain confidentiality
• Able to follow routine verbal and written instruction, standard work
• Able to work autonomously with minimal direction
• Comfortable working with diverse populations
• Completion of required training and demonstration of proficiencies in skills required
• Adhere to all relevant health and safety standards while working. 

Shows ability to handle unexpected situations and is able to exercise independent thought and actions when necessary

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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