Hartford HealthCare Corp.
Are you an HHC Employee? Click here to apply
DescriptionJob Schedule: Full Time
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Under supervision of the Catalyst Manager, oversees staff in duties pertaining to the day to day operations of the department. Interacts routinely with business leaders, experts, corporate and other departments to evaluate current training solutions and make recommendations for change when necessary. Helps design training that meets the needs of the department and researches best practice. Reviews processes and workflows, quality assurance and improvement initiatives, supervision and competency of staff. Teaches and educates staff on new systems and monitor for same. Coaches subject matter experts during all phases of course development and delivery.
Key Area of Responsibilities:
As a working supervisor, carries an assigned workload and fill in as necessary; Processes high priority request as needed and tracks effectiveness of training. Determines appropriateness of all requests, fulfills them in a timely manner; Completes monthly reports as needed or requested by Manager. Collaborates with Manager to create or revise standard work practices for all aspects of the Revenue Cycle education program on an as needed basis; Provides support to team projects and participates in intra-departmental projects; Leads or serves on recurring workgroups, special project and leadership meetings.
Serves as a subject matter expert in instructional design, training, and quality audits, developing and demonstrating at least a high-level functional understanding of all Revenue Cycle departments and their corresponding applications in Epic.
Creates a supportive and positive environment for staff, promoting motivation, teamwork and high-performance levels; Establishes performance expectations of staff, coaches, develops and mentors and evaluates performance; Schedules, conducts regular individual and team meetings to disseminate information, performance feedback and development.
Job Title of Individual(s) Reports To: Manager III
Responsible for: # Direct Reports 1-5
Nature of Supervision: Day-to-day supervision of Instructional Quality Specialist staff and standard work of department
Internal: Direct supervision of staff. Strong working relationships with staff, leadership, and partnering areas across HHC.
External: Strong working relationships with external customers (e.g. vendors), as needed.
Requirements and Specifications:
Licensure, Certification, Registration:
Knowledge, Skills and Ability Requirements:
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.