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Manager - Volunteer Services

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday through Friday 8:00-4:30 with occasional evenings and weekends


Work where every moment matters.


Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.


Job Summary:


  • Responsible for collaborating with hospital staff to develop and implement volunteer roles that meet the needs of our departments and enhance the patient experience.
  • Recruits, places and on-boards volunteers within regulatory and legal parameters.
  • Oversees daily operations of administrative and volunteer staff within specialty programs including the high school and college volunteer programs as well as Research.  
  • Collaborates with other department staff to improve impact and efficiency of services and enhance the volunteer experience.
  • Develops relationships with and partners with the local community to showcase volunteer opportunities that will develop into a talent pipeline for the hospital.
  • Will be required to sit for Certified Administrator of Volunteer Services Administrator (CAVS) exam within two years.
  • Reports to the Director of Volunteer Services


  • Bachelor’s degree in healthcare management, behavioral sciences, leadership and organizational development, personnel administration, business management or communication or CAVS certification required.
  • Minimum one to three years experience with oversight of volunteer services or community services program including recruitment, quality control and development.
  • Outstanding written, verbal and online communications skills
  • Demonstrated leadership qualities, human relations skills, conflict management, decision making ability, and ability to generate new ideas and innovations.
  • Demonstrated personal commitment to philosophy of volunteerism.
  • Demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities.
  • Ability to establish collaborative relationships within and outside the organization


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.



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