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Practice Manager - Primary Care

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Avon, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon-Fri

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative

Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model
Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice

Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles

Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department

Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns

Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service

Analyzes data reports and acts on significant trends affecting overall effectiveness of the department

Finds opportunities to grow the business through increased referrals, new or increased services, regional expansion, or other revenue-enhancing activities

Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications

Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations

Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions
Regularly documents issues, performs disciplinary/coaching sessions and keeps management apprised of significant personnel and operational issues

Provides business justification for new and replacement positions and strives to hire and retain the highest quality staff

Ensures requisite staffing levels, and monitors attendance, time reports and payroll adjustments

Ensures proper orientation and ongoing training of new and existing staff members. Implements changes and keeps staff up to date with clear and concise communications

Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys

Ensures timely submission of reports, performance reviews, accounts payable documentation, and other materials required to support effective department and corporate operations

Participates in inter-departmental meetings and serves as liaison to outside hospitals

Participates in a wide variety of related projects and other duties in support of efficient department operations


Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials preferred
Minimum 3-5 years medical practice management experience, preferably in a multi-site practice
Epic Experience preferred.
Experience providing effective business leadership to physicians
Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner
Strong human resource management skills
Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with IDX useful
Excellent verbal/written communication and presentation skills
Strong analytical and problem solving skills. High attention to detail, accuracy and follow-through
Ability to travel independently
Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards
Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices
Displays courtesy and helpfulness when interacting with all internal and external customers
Ability to promote a team atmosphere of trust and professionalism
Ability to show strong personal initiative and take ownership over work results
Understands the business and responds to all related issues, concerns and problems
Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities
Ability to complete Risk Management training activities as required

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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