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Unit Leader Supv II E / PAS Financial Clearance

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, approximately 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Financial Clearance Supervisor

Position Summary:

With leadership’s general direction, the Financial Clearance Supervisor coordinates a variety of functions within the Financial Clearance Department Units relating to insurance verification, patient payer benefits/eligibility, pre-payment, and denial review with focus on revenue recovery. Responsibilities include coaching and mentoring staff, performance improvement, performance evaluations, monitoring reports, standardizing workflows, ensuring compliance with HHC’s Consumer Financial Clearance Policy, identifying opportunities for process improvement/developing standard work and resolving escalated customer concerns.

Hybrid- Telecommuting Position

Position Responsibilities:

  1. Oversight of a team(s) responsible for insurance verification; securing and documenting authorization; Pre-service estimates and collection; reviewing and appealing payer denials in accordance to standard work
  2. Responsible for managing daily operations of assigned team, adjust as needed
  3. Analyze, assess and assign work priorities to assigned team
  4. Partner with leadership team in reducing financial risk
  5. Provide recommendations, identify risk and solutions for workflow efficiency by participating in or facilitating workgroups related to process improvement
  6. Teach, Coach and Mentor staff; Create career development plans
  7. Complete performance evaluations; Manage team schedule and approve payroll
  8. True to HHC Mission and Values, demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partners
  9. Collaborate and communicate with transitional care staff, clinical colleagues, medical offices and business partners
  10. Adherence to the practice of confidentiality, HIPAA and other state/federal regulations. Ensure compliance with regulatory and agency policies and procedures
  11. Demonstrate H3W Leadership behaviors and supports culture and team building initiatives.
  12. Some travel may be required- 20% of time

Knowledge, Skills and Abilities: 

  1. Knowledgeable in practices involving registration, insurance verification/authorization of services, payer benefit and payment, accounts receivable and/or coordination of services related to revenue cycle.
  2. Problem Solving/Decision Making
  3. Considerable decision-making authority concerning the daily activities of the work unit, including providing recommendation and implementing department policy change. 
  4. Requires high level of analytical ability in order to gather and interpret information from various sources. Ability to make independent decisions. 
  5. Requires the ability to recognize problem situations and address appropriately. Ability to maintain confidentiality at all times. Must possess strong time management skills.
  6. EPIC knowledge and experience (ADT/Grand Central)
  7. Strong communication skills required, both written and verbal
  8. Ability to adapt, respond to and lead diverse individuals through change
  9. Communicate in an effective, timely, positive and professional manner
  10. Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
  11. Demonstrated ability to lead a team in person and virtually
  12. Ability to increase and maintain employee engagement and patient satisfaction



Education:  Bachelor’s Degree in Business or Health Administration or 8 years of an equivalent combination of education and experience.

Experience: Three (3) years of experience in a health care, medical office or insurance payer setting; Knowledgeable of practices related to insurance verification and authorization; experience with accounts receivable and/or payer appeal process; Prior experience leading individuals

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.


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