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Patient Service Coordinator - Outpatient

Requisition ID:


Business Unit:

St. Vincent's Medical Center


West Haven, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:


Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.  We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women’s health, sports medicine, vestibular, and more.  We are known for our commitment to high quality, customer focused outcomes.



Hartford Healthcare St. Vincent’s Medical Center Rehabilitation is currently seeking an experienced Patient Service Coordinator to join the outpatient team in our new West Haven clinic.

The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency, support daily operations, and promote a positive patient experience.  This professional collaborates with colleagues throughout HHC to promote excellence, efficiency, and standard of care.  

This is an optimal opportunity to work with a diverse patient population in a dynamic team atmosphere with highly professional colleagues.  This position offers the potential for growth as our system of care continues to grow!  It also provides the opportunity to work in other HHCRN offices within the general area and collaborate with colleagues throughout the system.


Position Description

  • Greets and registers arriving patients, completes registration forms and verifies insurance 
  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
  • Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients
  • Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
  • Reviews workqueue and report of appointment confirmations to ensure accurate schedule and timely communications with patients 
  • Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
  • Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
  • Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
  • Keeps and maintains inventory of office or clinical supplies; maintains a clean reception
  • Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
  • Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience
  • Demonstrates professionalism, adherence to H3W values and behaviors, and promotes teamwork and a positive work environment
  • Other duties as required to support daily operations





  • High school diploma or equivalent required
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
  • Associates' or Bachelor’s degree in a clinical or business field preferred.
  • Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
  • Bilingual (highly preferred)


We take great care of careers. 


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.


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