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Billing Audit and Educ Spec / Rev Cycle Prof Svcs Adm

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, approximately 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

The self-pay audit and education specialist is responsible for developing, implementing and maintaining an audit and education program for the internal staff and external vendors associated with the self-pay portion of the revenue cycle for Hartford Healthcare.


  • Independently prepares material and trains staff and vendors to prepare and improve employee's skills in answering patient billing questions, navigating the billing system (Epic) and providing financial assistance to patients. Assess training needs and develops curriculum and training programs and evaluates the effectiveness of the training. 
  • Completes quality and productivity audits of team members and vendors to assure high quality work is being performed provides feedback and re-training as appropriate. Works closely with the management team when employee issues arise to assist in evaluating quality and productivity.
  • Compiles and prepares reports for distribution to key stakeholders. Analyzes errors and workflows to find opportunities for improvement and standardization. Identifies common issues and effectively communicates changes or updates via memos and other documentation to disseminate compliant requirements. 
  • Participates in the creation of new workflows, department policies and protocols and engages the staff to ensure successful implementation of the information. Acts as a role model for team members by incorporating the H3W business model of Hartford Healthcare to improve workflows, eliminate waste and provide a patient-centric experience into daily work.
  • Maintains current knowledge of, and complies with, established policies and procedures including patient confidentiality/patient rights, collections, government, and third-party payer regulations.
  • Researches literature from regulatory groups, professional, and peer organizations such as Medicare, Medicaid, IRS, Association of Credit and Collection Professionals, other healthcare organization.



  • EPIC knowledge.
  • 1-2 years in a training, audit or revenue cycle role required; Demonstrated experience analyzing data, reviewing results and responding to provide education, or change a process.
  • 3-5 years in a training, audit role, or revenue cycle role preferred; Prior experience with a collection agency, customer service, or a regulatory environment preferred
  • Excellent interpersonal, written and verbal communication skills
  • Excellent organizational, time management and process management skills
  • Strong analytical abilities and attention to detail
  • Ability to initiate work independently
  • Understands personal and group psychology to motivate teams and people towards end result 
  • Strong public speaking and presentation skills
  • Excellent computer skills and ability to use media production 
  • Ability to support new ideas and exercises flexibility if changes are initiated.
  • Ability to understand workflows and train to a large group
  • Ability to engage in Process Improvement initiatives
  • Must be credentialed to train Epic within one year from date of hire

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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