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Central Patient Service Representative - Outpatient Rehabilitation

Requisition ID:


Business Unit:

Backus Hospital


Norwich, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

In addition to our 200+ bed hospital, the Backus Health System includes numerous off-site locations, including several health centers, Backus Home Health Care and the Backus Outpatient Care Center, also in Norwich. Backus Health Centers are located in Montville, Ledyard, Colchester, Norwich, and North Stonington, and additional labs for blood draws are available throughout the region.

Job Summary
Patient Service Representative (PSR) is responsible for the smooth operations of all the front desk/reception area functions as well as other administrative/clerical duties within outpatient office. Responsibilities include but are not limited to overall customer service, patient registration, scheduling, and insurance verification. Focus is on authorizations, training, and support of PSR staff at 6 East Region outpatient rehab clinics located in Pawcatuck, Mystic, Waterford, Colchester, and Norwich (2). The position is located at the Home Office in Newington 2 days/week and in the East Region 3 days/week. Reports to Patient Access Supervisor.


As one of the largest rehabilitation providers in the state, HHC Rehabilitation Network offers a team-oriented structure, a comprehensive continuing education program, an excellent benefits package along with Special Interest Groups that assist with evidence based clinical knowledge, growth opportunities and support within the organization. 

Extensive paid time off (PTO)
Flexible scheduling & competitive pay
Medical and dental benefits
401K with company match
Company paid short term and long-term disability 
Continuing education and tuition reimbursement


High school diploma or equivalent required, associate's degree preferred.
Basic math and computer skills required.
Customer service experience required.
One (1) year medical clerical work experience highly preferred.

Knowledge, Skills and Abilities
Must be organized, flexible and a team player. Demonstrates the ability to work efficiently and organize time appropriately in order to accomplish daily work. Ability to handle multiple competing priorities while using leadership behaviors.

Ability to read and understand oral and written instructions, and effectively communicate information. Accurate grammar, spelling and punctuation skills necessary. Excellent interpersonal skills necessary to communicate with departments, employees, physicians, members of leadership team, patients and families.

Problem Solving and Decision Making
Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction; ability to make independent decisions in order to provide an excellent customer experience. Requires high level of analytical ability in order to gather, synthesize and interpret information from various sources. Ability to use core values and HRO safety principles to make decisions; ability to maintain confidentiality at all times.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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