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ICP Practice Transform Specialist / Clinical Integration

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Wethersfield, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Department Description:

Integrated Care Partners (ICP) is a physician-led, clinically integrated health care network whose mission is to assist our members in providing the highest quality care at the most reasonable cost for our patients in the current, rapidly changing medical environment.

Position Summary:

The Practice Transformation Specialist develops implements and evaluates Population Health Management strategies and tactics across the ambulatory environment. The Practice Transformation Specialist works to drive improvement in health outcomes, quality of care, and experience of care as well as increased engagement of providers and thereby realize enhanced value of care for the population of patients served by Integrated Care Partners/HHC. The Specialist will operationalize and manage care transformation at the practice level by leveraging data monitoring and analysis, relationship building with practice staff as well as Providers, and change management strategies. 

Position Responsibilities:

  1. Drives practice engagement by sharing performance data and assessing current practice processes, mutually identifying areas of opportunity 
  2. Through analysis of available performance data, collaborates with practice staff to develop practice-redesign interventions and programs incorporating best-practice and evidence based research that will drive Population Health Management (PHM) and improved quality outcomes
  3. Implements practice-redesign interventions and programs in designated ambulatory practices 
  4. Monitors and evaluates efficacy of individual practice-redesign interventions and programs and adjust accordingly
  5. Develops, implements, tracks, trends and synthesizes overall data analysis to inform practice improvement strategy
  6. Educates practices regarding ICP’s clinical practice improvement initiatives as well as ICP’s engagement and quality incentive program
  7. In conjunction with ICP’s leadership, identifies practice and provider needs and produces summary reports that help guide provider engagement and practice decisions
  8. Effectively collaborates with peers, especially the ICP Provider Relations Specialists to provide coordinated care and customer service to ICP practices. Ensures tight alignment to meet the needs of the practices
  9. Incorporating front-line experiences, provides recommendations to Director for improving reporting tactics and processes in order to more effectively support ICP’s population health and quality initiatives
  10. Other duties as assigned

Reports To: Director of Population Health, Integrated Care Partners

Nature of Supervision:

  • Internal: Will engage with the ICP clinical team, health economics team, performance management board subcommittee, HHC inpatient case management, HHC clinical team leaders
  • External: Interacts with ICP members


Education: Must have a Bachelor’s degree or equivalent relevant experience in health related field. 

Experience: At least 3-5 years’ health care related experience. 

Knowledge, Skills and Ability Requirements:

  • Strong working knowledge of medical practice operations
  • Ability to influence practice changes to discrete and varied audience i.e. Administrators, practice managers, clinicians as needed
  • Ability to innovate to achieve the organization’s goals
  • Ability to understand and convey complex information to many difference kinds of people is an absolute requirement with demonstrated ability to work as a member of a team
  • Experience with electronic medical records (Athena, EClinical Works, AllScripts, Epic etc) preferred
  • Experience with hospital systems (Cerner, Sunrise, Epic and Premier) preferred
  • Excellent communication, analytical, presentation and interpersonal skills
  • Competence in quality improvement and data interpretation
  • Familiarity with case management and care coordination processes; experienced and skilled in working with interdisciplinary teams
  • Comfortable using and/or learning to use databases, reporting software, electronic medical record
  • Exhibits leadership in demonstrating to staff how to embody the patient-centered goals of the organization, and in embracing change, where appropriate
  • Proficient in Excel, PowerPoint, Access. Experience with Tableau highly preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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