Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details:
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one
thing in common: Pride in what we do, knowing every moment matters here. We
invite you to become part of Connecticut’s most comprehensive healthcare
network.
The creation of the HHC System Support Office
recognizes the work of a large and growing group of employees whose
responsibilities are continually evolving so that we and our departments now
work on behalf of the system as a whole, rather than a single member
organization.
With the creation of our new
umbrella organization we now have our own
identity with a unique payroll, benefits, performance management system,
service recognition programs and other common practices across the system.
Department Description:
Integrated Care Partners (ICP) is a
physician-led, clinically integrated health care network whose mission is to
assist our members in providing the highest quality care at the most reasonable
cost for our patients in the current, rapidly changing medical environment.
Position Summary:
The Practice Transformation Specialist develops implements and evaluates
Population Health Management strategies and tactics across the ambulatory
environment. The Practice Transformation Specialist works to drive improvement
in health outcomes, quality of care, and experience of care as well as
increased engagement of providers and thereby realize enhanced value of care
for the population of patients served by Integrated Care Partners/HHC. The
Specialist will operationalize and manage care transformation at the practice
level by leveraging data monitoring and analysis, relationship building with
practice staff as well as Providers, and change management strategies.
Position Responsibilities:
Drives practice engagement by
sharing performance data and assessing current practice processes,
mutually identifying areas of opportunity
Through analysis of available
performance data, collaborates with practice staff to develop
practice-redesign interventions and programs incorporating best-practice
and evidence based research that will drive Population Health Management
(PHM) and improved quality outcomes
Implements practice-redesign
interventions and programs in designated ambulatory practices
Monitors and evaluates efficacy
of individual practice-redesign interventions and programs and adjust
accordingly
Develops, implements, tracks,
trends and synthesizes overall data analysis to inform practice
improvement strategy
Educates practices regarding
ICP’s clinical practice improvement initiatives as well as ICP’s engagement
and quality incentive program
In conjunction with ICP’s
leadership, identifies practice and provider needs and produces summary
reports that help guide provider engagement and practice decisions
Effectively collaborates with
peers, especially the ICP Provider Relations Specialists to provide
coordinated care and customer service to ICP practices. Ensures tight
alignment to meet the needs of the practices
Incorporating front-line
experiences, provides recommendations to Director for improving reporting
tactics and processes in order to more effectively support ICP’s
population health and quality initiatives
Other duties as assigned
Reports To: Director of Population Health, Integrated
Care Partners
Nature of Supervision:
Internal: Will engage with the ICP clinical team, health
economics team, performance management board subcommittee, HHC inpatient
case management, HHC clinical team leaders
External: Interacts with ICP members
Qualifications
Education: Must have a Bachelor’s
degree or equivalent relevant experience in health related field.
Experience: At least 3-5 years’ health care related
experience.
Knowledge, Skills and Ability
Requirements:
Strong working knowledge of
medical practice operations
Ability to influence practice
changes to discrete and varied audience i.e. Administrators, practice
managers, clinicians as needed
Ability to innovate to achieve
the organization’s goals
Ability to understand and
convey complex information to many difference kinds of people is an
absolute requirement with demonstrated ability to work as a member of a
team
Experience with electronic
medical records (Athena, EClinical Works, AllScripts, Epic etc) preferred
Experience with hospital
systems (Cerner, Sunrise, Epic and Premier) preferred
Excellent communication,
analytical, presentation and interpersonal skills
Competence in quality
improvement and data interpretation
Familiarity with case
management and care coordination processes; experienced and skilled in
working with interdisciplinary teams
Comfortable using and/or
learning to use databases, reporting software, electronic medical record
Exhibits leadership in
demonstrating to staff how to embody the patient-centered goals of the
organization, and in embracing change, where appropriate
Proficient in Excel,
PowerPoint, Access. Experience with Tableau highly preferred
We take great care of careers.
With locations around the state, Hartford HealthCare
offers exciting opportunities for career development and growth. Here,
you are part of an organization on the cutting edge – helping to bring new
technologies, breakthrough treatments and community education to countless men,
women and children. We know that a thriving organization starts with
thriving employees-- we provide a competitive benefits program designed to
ensure work/life balance. Every moment matters. And this is your
moment.
We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.