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Medication Access Liaison Pharmacy Technician

Requisition ID:


Business Unit:

Backus Hospital


Norwich, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities

The Pharmacy Department at Backus consists of Pharmacy Technicians and Pharmacists who work together in a collaborative team environment meeting the needs of our patients.

The Medication Access Liaison will work as a part of the system’s Pharmacy Department and will be responsible for improving patient access to medications. The Medication Access Liaison will be primarily responsible for the following tasks:

  • Proactively identify patients’ insurance coverage and understand gaps in insurance coverage
  • Navigating both manufacturer and non-profit programs to reduce patient out-of-pocket costs
  • Identifying opportunities for improving reimbursement from payers, and documentation of activities on all applicable software platforms including the electronic health record.
  • Partner with pharmacists, social workers, care team members, and patient resources to identify and refer patients to the Medication Assistance Program (MAP). 



High School Diploma or equivalent


  • Three years’ experience as a pharmacy technician or patient financial services representative
  • Prior experience in working with medical or prescription reimbursement programs.

Licensure, Certification, Registration: 

  • Pharmacy technician registration with Connecticut Department of Consumer Protection required by March 31st of each year
  • Nationally certified as a pharmacy technician from a recognized certification board


We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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