Join Our Talent Network

View all jobs

Join our Talent Network
back to results

Case Manager - Behavioral Health

Requisition ID:


Business Unit:

Charlotte Hungerford Hospital


Torrington, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 2
Shift Details: Mon, Tues, Thurs 10am-830pm Wed 9-730pm

Work where every moment matters.


Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 



Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.  CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.



The Behavioral Health Community Case Manager provides direct and collateral support to individuals who are addicted to opiates or in recovery from this addiction to facilitate consumer access/participation in all community supports needed to begin or sustain recovery.  The Community Case Manager also supports consumers’ success in recovery by providing crisis support, and assisting with tasks related to achieving Stages of Change objectives.  This position works on behalf of all formal and informal community providers to unify community support behind individuals seeking recovering from opiate addiction.



  1. Provide in person community based crisis outreach/engagement to the local emergency room, law enforcement, crisis hotline and other formal/informal providers working with or responding to individuals with opiate addiction.  Foster close working relationships with individuals in the provider, law enforcement, faith, business, government, and recovery community in order to become recognized, accepted and utilized as a resource for individuals with opiate addiction.

  2. Provide integrated case management support for individuals with opiate addiction from point of first contact through each step in a Stages of Change treatment model including: detoxification; hospitalization; community based aftercare; support groups; and all community supports that support an individual during recovery.   Case management support will include collateral contacts related to: access to detox services and treatment; housing; insurance/benefits; medical care; transportation; facilitating communication between providers; ; setting up and facilitating attendance at appointments; education; in-person and telephonic supportive counseling;  routine non-clinical correspondence; and miscellaneous contact with family members and community providers.

  3. Meet consumers in the emergency department to engage with individuals and make available community outreach services to facilitate the successful access to and engagement with services recommended during emergency department visits. 

  4. Serve as a resource to local law enforcement so that officers can provide referrals to the community outreach worker to engage with individuals and assist them in connecting to community services.

  5.  Attend appointments with the consumer whenever indicated to provide support and linkages to other providers also involved in the consumer’s recovery.

  6. Coordinate transportation for patients traveling to and from outpatient services including detoxification, agency appointments, medical and behavioral health appointments, and support group meetings.

  7. Complete all assigned tasks related to quality assurance data collection and data entry as required by the department, grant sources, state agencies, and insurance bodies.

  8. Assist consumers in completing benefits applications for state assistance, financial aid and other miscellaneous entitlement programs.  Assist consumers with completing application paperwork for employment, courts, state agencies and local non-profit programs.

  9. Complete all assigned documentation responsibilities for collateral contacts and psycho-education groups that meets established Joint Commission, state regulatory and corporate compliance criteria.

  10.  Attend and participate in community meetings related to opiate addiction and individual agency meetings when invited.  Attend hospital based Multidisciplinary  treatment team meetings, staff development meetings, and mandatory department/hospital meetings

  11.  Follow all established department and hospital policies and procedures.  Complete continuing education requirements as required by the unit and hospital.

  12.  Provide support to medical and clinical staff in all Department of Psychiatry programs as assigned.  Perform all other duties as assigned.

  13. Displays and upholds CHH core values of dignity, compassion, service excellence, community and integrity.  Consistently demonstrates caring for patients, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie. 




Bachelor’s degree in human services or related field.



Minimum of one year experience in a substance abuse treatment setting.  Proficient in MS Word, Excel, and Outlook.


We take great care of careers.


With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

share this
Recent Jobs Viewed
Recent Job Searches

Hear from our team


We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.


Search Current Openings