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Quality Performance Improvement Specialist

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Hartford, CT

Are you an HHC Employee? Click here to apply



Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve.

The Quality Performance Improvement Specialist is responsible for conducting ongoing performance improvement activities for the Hartford Region of Hartford HealthCare. The Specialist leads performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data, and the analysis of data /metrics to assess performance. The Specialist collaborates with key stakeholders/ departments in developing best practice standards to ensure the reliable, safe design of care processes and workflows. Core to this role is functioning as a consultant to ensure compliance with all required agencies. The Specialist works closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts aligned with HHC's core values. Responsibilities include but, are not limited to the following:

  • Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Collaborates with analytical teams to develop performance dashboards.  Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.
  • Utilizes internal and external data to identify issues and trends that impact patient safety and quality of care.  Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.
  • Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety.
  • Performs all activities for monitoring quality of care to meet internal facility objectives and external accreditation and regulatory requirements.
  • Participates in and/or leads designated performance improvement teams as indicated and according to the organization's strategic priorities, e.g., population-specific core measures teams, readmission reduction, reduction of preventable harm, etc.
  • Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of care processes and outcomes.
  • Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.
  • In collaboration with the department director and other performance improvement staff, acts as a lead during external agency reviews e.g., Department of Public Health, Joint Commission, etc.).



  • BA or BS degree is required
  • Master’s Degree in Nursing, Health Administration, Management or related discipline preferred


  • Minimum 5 years of clinical experience
  • Experience with Quality Improvement tools and techniques, regulatory experience strongly preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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