New Britain General
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DescriptionJob Schedule: Full Time
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.
Under the supervision of the Office Coordinator and Manager, the Secretary will perform delegated functions to provide a variety of multi-skilled services to ensure a high functioning team to meet our patient and physician expectations. He/she performs a variety of confidential duties under the general direction of the department management including but not limited to chart management and general receptionist and clerical duties in order to facilitate efficient functioning of the department. In addition, supports hospital/department performance improvement strategies.
Works effectively as part of the healthcare team to facilitate the clinics ability to meet its goals and objectives.
Supports scheduling, follow up and over site for the medical record
Demonstrates ability to navigate patient information
Communicates to management any staffing concerns and/or changes
Follows established guidelines for scheduling and follow up appointments
Promotes a positive and professional image through customer service including answering the telephone
Provides and gives cooperative and courteous service to patients, staff, visitors, medical staff and others as part of the organization’s commitment to quality services
Facilitates patient disposition by faxing information to referring clinics.
Prepares documentation and data collection of information system quality control to monitor and improve the unit flow and function. Provides results to Management.
Accurately identifies real/potential problems affecting the service and implements solutions with follow-through and communication. This includes but not limited to collaborating with IS department for computer, printer, and fax machine issues identified
Responds to real/potential problems based on urgency and institutes corrective action with the direction of management
Documents accordingly in electronic medical record and monitors queues taking action as needed
Schedules and coordinates cardiology diagnostic testing
Communicates appropriate information to Team members to provide optimum safety and quality care
Works with third party payers to verify member coverage and obtain prior insurance authorizations
Ensures all required orders and documentation is received prior to procedure or diagnostic testing
Demonstrates ability to process go-pays, collection and documents correctly at time of visit
Maintains the area, equipment and level of supplies
Performs other duties as assigned.
High School graduate
Two years of medical secretary experience
Associates in the medical field preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.