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Hospital AR Follow Up Supervisor

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Newington, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary/Responsibilities

The Supervisor of Accounts Receivable (AR) is responsible for managing assigned AR across several hospitals. The Supervisor is responsible to ensure reimbursement for active inventory and open insurance denials. This position has direct staff reports and manages general HR related issues, including annual performance reviews, implementing HR policies, approving PTO and hiring staff. Responsible for staff engagement as well as teaching, coaching and mentoring. This position reports directly to the Accounts Receivable Manager and works closely with other management and staff throughout the organization. Keeps abreast of all regulations and standards to insure compliance with governmental/regulatory agencies or third party payers. Assisting the organization to comply with all federal/state guidelines. Responsible to insure high quality, cost –effective product or service is delivered in support of the HHC core values, strategic plan and established Patient Financial Services goals and objectives.


  • This is not an inclusive list. Other duties may be assigned
  • Assist in all training required to ensure collections specialists resolve, call and/or appeal a defined number of accounts as instructed by leadership.
  • Review, draft and/or approve complex appeals and letters to insurance companies.
  • Ensure staff are appropriately educated on insurance contract language and rates as necessary to resolve denied claims.
  • Ensure staff understands and can apply basic payment methodologies including but not limited to per diem, case rate, grouper and DRG payment methodologies as needed.
  • Train staff to refer to and utilize payer provider portals and administrative manuals to dispute denied claims.
  • Engage in and develop employee training material
  • Provide daily, weekly or monthly feedback as requested by leadership.
  • Report facility, payer and/or denials trends when discovered
  • Report on any potential employee training needs
  • Manage and audit inventory and status reports as assigned

Supervisory and/or Administrative Responsibilities:

  • Complete and present performance appraisals to staff
  • Teach, coach and mentor staff as needed on process, skills and techniques
  • Approve adjustment and write off requests.
  • Assist with training of employees and provide necessary feedback as requested by management.
  • Approve and review cases for appeal
  • Manage and ensure all requests and inquiries are addressed appropriately
  • Communicate all employee issues or potential areas of concern to department manager and director immediately.
  • Identify underperforming employees and recommend a performance improvement plan
  • Apply provider specific reimbursement methodologies, payment policies and provider contracts to each payment reviewed to confirm payment in full.


Education & Experience:

Bachelor’s Degree or equivalent experience in Healthcare Revenue Cycle

3 years team lead/supervisory experience in a health care setting or related field

Knowledge, Skills and Ability Requirements

  • Understanding of medical and insurance terminology, hospital billing/reimbursement practices.
  • Excellent analytical and problem solving skills
  • Excellent communication skills both written and verbal and interpersonal skills
  • Strong leadership skills and ability to motivate direct reports
  • Must have basic pc skills including word and excel

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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