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Nurse Navigator - Department Of Neurology

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: First Shift


Work where every moment matters.


Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 


Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.


Job Summary:

  • Serves as a member of the multidisciplinary care team, functioning as a patient advocate, facilitator, key point of contact and liaison between the patient and all other appropriate services for those patient groups listed in the position summary.          


  • Assists in Navigating patients through the continuum to eliminate barriers to health care and enhancing patient and physician satisfaction.


  • Collaborates between units and with staff to facilitate transitions through the levels of care within the hospital and transition to the next level of care.  Facilitates communication between teams to improve efficiencies with planning transitions.


  • Functions as a collaborating member of the health care team, but also must be able to act independently to assess patient and physician needs to ensure appropriate handoffs so that patients receive services promptly and efficiently.


  • Applies the nursing process as appropriate within the context of the organization’s framework for professional practice and in accordance with guidelines established by the team.


  • Works with the Nursing Leadership to teach, coach and mentor staff in various projects and assist with project implementation


  • Facilitates the Patient Experience through rounding on patients to ensure the best experience


  • Gathering and Collating data to assist in improvement initiatives


  • Participate as need in community education outreach programs/ workshops/seminars/support services.





  • CT RN license required. BS in Nursing preferred. Certification in specialty area preferred.


  • Minimum 5 years clinical nursing experience preferred; preferably in neuroscience.


  • Minimum 3 years Nurse Navigator experience strongly preferred.


  • Demonstrates use of clinical skills and expertise in the area of diagnosis, treatment, and psychosocial impact of disease.


  • Demonstrates excellent customer service skills including superior telephonic communications skills with the ability to comprehensively assess patient’s physical and psychosocial status as well as conduct complex medical history discussions over the telephone.


  • Ability to effectively and efficiently coordinate, implement and monitor the patient’s process of care, to communicate openly and empathetically with patients and their family members.


  • Ability to work independently as well as collaboratively with navigation team and multidisciplinary care team in all aspects of defining and implementing navigation program.


  • Ability to communicate effectively with diverse audiences including professional staff, patients, community, media, and other service agencies.


  • Knowledge of adult learning competencies and patient teaching skills.


  • Demonstrated management skills reflecting self-motivation, initiative and fiscal responsibility.


  • Tolerance of ambiguity and the flexibility to respond to changing system needs.


  • Demonstrates a commitment to own professional growth and competency.


We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.




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