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Quality Improvement Coordinator (RN)

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


New Britain, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 40 Hours per week

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

 The story of Hartford HealthCare is the story of transformation – from a handful of disconnected organizations a decade ago to a unified system with a shared, value-based culture of accountability and innovation.  The healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve

The Quality Management department is responsible for quality and safety performance including all required regulatory and public measures reporting (CMS), balanced score care initiatives, HAI prevention. This department provides oversight and governance for the Quality Assessment and Performance Improvement mandates for CMS- CoPS, and Joint Commission. Additionally, the team provides subject matter expertise in quality and data analytics, improvement, regulatory readiness (measures, dashboard and analysis); Supports councils and clinical care redesign initiatives. Coordinates the processes of monitoring, measuring and assessment of patient care and support systems to achieve high quality, safe, cost effective healthcare.

The Performance Improvement RN will support the Quality Management Department in conducting ongoing performance improvement activities for the region. The primary functions of this position consist of performance/process improvement for targeted initiatives, collection/abstraction and aggregation of data. The Performance Improvement RN takes an active role in helping departments standardize safe practice patterns; promotes compliance with regulations by working with organization’s staff & Medical staff to develop practices, peer review, quality, and safety efforts that are relevant; facilitates project teams as well as organizational department efforts to improve systems and process within the organization.  Responsibilities include but, are not limited to:

  • Acts as a Performance Improvement liaison and resource for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan.  Assists with the development of dashboards and educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.
  • Utilizes internal and external data to identify issues and trends that have an impact on patient safety and quality of care.  Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns           
  • Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety
  • Performs all activities for the purpose of monitoring quality of care in order to meet internal facility objectives, as well as external accreditation and regulatory requirements.
  • Participates in and/or leads designated performance improvement teams as indicated and in accordance with the organization’s strategic priorities e.g. population specific core measures teams, readmission reduction, reduction of preventable harm, etc
  • Performs quality monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of processes and outcomes of care.
  • Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.
  • In collaboration with department director and other performance improvement staff, acts as a liaison during external agency reviews e.g. Department of Public Health, Joint Commission, etc.



•Bachelor’s Degree Required. Master’s Degree preferred.


•Current CT Registered Nurse License

•CPHQ, CPPS or other quality certification strongly preferred


• Minimum 5 years clinical experience

• Experience with Quality Improvement tools and techniques, regulatory experience

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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