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Clinical Transformation Specialist (Front Desk) - Epic

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Wethersfield, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: FT 40 Hours travel required; occasional weekends during go-live

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Position will require frequent travel between hospitals, and/or ambulatory clinics and will primarily support growth in Fairfield and New Haven counties.

Reporting directly to the Manager Clinical Transformation, this position supports the design, training and implementation of EPIC electronic health record “Go Live” and on-going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system. This position requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals. Responsible for maintaining the training environment, maintaining policy and procedure documentation related to training, conducting training
and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolve.

Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekend; coverage during go-live events required.




Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and work experience in an Acute Care or Ambulatory Health Care setting.
Successful EPIC Training will be required.



At least five (5) years relevant healthcare experience required

Adult learning and curriculum delivery experience and process improvement experience preferred.
Ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals.
Strong verbal and written English communication skill. Ability to influence others within ones sub-team in addition to broader teams to promote the continuous improvement process.

Preferred: Completion of training in EPIC and the launching of electronic health records and EPIC reporting across a healthcare system highly desirable.

Experience in Ambulatory Healthcare setting with front end office process involving patient scheduling, registration, information flow and office systems.

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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