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Patient Ambassador

Requisition ID:

20162806

Business Unit:

New Britain General

Location:

New Britain, CT

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Description

Job Schedule: Part Time
Standard Hours: 24
Job Shift: Shift 1
Shift Details: 24hrs per week; Must be available between 6:30am-8:30pm; and weekend coverage

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute (HHC CI) is a certified member of the Memorial Sloan Kettering (MSK) Cancer Alliance. Through the bi-directional collaboration facilitated by this partnership, community providers are better positioned to provide state-of-the-art, evidence-based cancer care to improve the lives of cancer patients. Together, the Hartford Healthcare Cancer Institute and Memorial Sloan Kettering are staying ahead of cancer.

The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology..

Job Summary
The Patient Ambassador is an intricate member to the oncology team functioning as a member of the cancer center staff.  The Patient Ambassador will be focused on customer service, assuring all patients and visitors are welcomed into the center and receive the hospitality needed in order to meet their needs.

Responsibilities:

  • Greet and guide patients, caregivers and visitors in the cancer center and medical office building throughout the day as well as during off-hours and during evening events.
  • Acts as a resource for the departments in the cancer center assisting in coordinating the workflow for the patients, vendors and service staff. 
  • Acts as an advocate and liaison for patients and visitors at the time of arrival by greeting guests in a prompt, caring and courteous manner; providing directions or escorting guests to requested areas of the hospital. 
  • Assesses and facilitates appropriate services for the special needs of our patients, caregivers and visitors. 
  • Acts as a resource for the volunteers in the cancer center. 
  • Provides information about programs and services offered at the cancer center and in supporting the ancillary departments.  
  • Assist in the execution of onsite evening events; including coordination of the conference room schedule, setup of tables and chairs in the and clean up after meetings and conferences. 
  • The patient ambassador will be responsible for distributing materials, greeting and tracking visitors as well as answering questions about the facility.  
  • Responsible for opening the cancer center at the beginning of each day as well as/or securing building and final walkthrough of the facility before closing.
  • Performs other duties as assigned.

Qualifications

Education:
High school diploma or equivalent.

Experience:
A minimum of Three (3) or more years of healthcare setting in a customer service related position required.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment

 
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