Hartford HealthCare at Home
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DescriptionJob Schedule: Full Time
The consultant works with all levels of the organization to deploy the Hartford Healthcare at Home (HHCAH) quality assurance and quality improvement strategy. Working with Management and H3W facilitators, the consultant will focus on continuous improvement and the integration of identified improvement initiatives throughout the organization. The consultant will act as a change agent, partnering with management and staff to identify best practices and achieve higher level results by utilizing and implementing improvement processes in assigned work groups and organization-wide.
In general, most of the time will be spent in the following activities:
Support the development and implementation of improvement and change processes as defined by the Director of Quality and Education, and Senior Leadership.
Uses a data-driven, pro-active approach to improving the quality of patient experiences, care and services
Considers HHCAH compliance with Federal Conditions of Participation (CoP), state regulation, plans of correction, and best practices when coaching and mentoring management and staff. Assists in selection of drivers and countermeasures to improve quality of care, safety and compliance.
Promotes a high level of participation and contribution of individuals or groups, enabling individuals/groups to assume responsibility for outcomes.
Understands the inter-relationship among broad organizational goals and strategies, such as High Reliability, H3W and organizational values, while maintaining focus on achieving strategic objectives.
Works effectively as a team member within the department and other units to provide support through pertinent knowledge, communication, cooperation and collaboration.
Monitors assigned performance improvement efforts to ensure high quality results in an efficient manner.
Facilitates consistency, collaboration and communication across the organization.
Provides training, on an as needed basis, in the use of quality improvement tools like flow charting, Pareto analysis, run charts, histograms, etc.
Directs local clinical record review teams for accurate data abstraction.
Collates QAPI data and forwards to the Director of Quality for data analysis.
Uses visual displays of performance data to assist and inform workgroup leaders.
Assist managers and staff to anticipate and deal with performance improvement barriers as they arise.
Actively participates in QAPI committees
Performs data abstraction to idesntify opportunities for improvement in Star ratings.
Critical Success Factors:
The incumbent is highly adaptable and able to accommodate changing priorities and demands. Ability to build and maintain effective relationships. Strong problem solving, analytical and follow up skills. Ability to coach and mentor employees within all levels of the organization. Effective project management and consulting skills. Ability to work with little supervision and be held accountable for one’s efforts.
5. OUR VALUES
As a Hartford HealthCare Partner, HHCAH services are based on four core values:
INTEGRITY: We Do the Right Thing
Our actions tell the world what HHCAH is and what we stand for. We act ethically and responsibly in everything we do and hold ourselves accountable for our behavior. We bring respect, openness, and honesty to our encounters with patients, families, and coworkers, and support the well-being of the communities we serve.
CARING: We Do the Kind Thing
Every HHCAH staff member touches the lives of the patients and families in our
Care. We treat those we serve and each other with kindness and compassion, and strive to better understand and respond to the needs of a diverse community.
EXCELLENCE: We Do the Best Thing
At HHCAH only the best will do. We work as a team to bring experience, advanced technology, and best practices to bear in providing the highest-quality care for our patients and families. We devote ourselves to continuous improvement, excellence, professionalism, and innovation in our work
SAFETY: We Do the Safe Thing
Patients and families have placed their lives and health in our hands. At HHCAH our first priority – and the rule of medicine – is to protect them from harm. We believe that maintaining the highest safety standards is critical to delivering high-quality care and that a safe workplace protects us all.
Disclaimer Clause: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Bachelor’s Degree required; Master’s Degree in nursing or therapy preferred. OASIS certification required. Five years or more of progressive work experience in health care required or similar progressive work experience in Quality/Process Improvement, Organization Development and Training or a related discipline, case management in chronic care models. Obtain lean training within one year of employment. Experience in facilitation and presentation required. Microsoft Office proficiency required, including Outlook, Excel, Word, and PowerPoint.