Description

Job Schedule: Full Time
Standard Hours: 36
Job Shift: Shift 3
Shift Details: 7:00am-7:30pm with weekend rotation and holiday commitments.

Work where every moment matters. 

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Summary

The Community Care Center Representative is accountable for the delivery of outstanding customer service through a strong commitment to customer needs with a demonstrated commitment to adhering to service levels, first call resolutions and overall customer satisfactions.

Responsibilities

• Answer incoming phone calls timely and efficiently to ensure first call resolution through problem solving and effective call handling. 
• identifies patient/customer needs, clarifies information, researches issues, triages to appropriate clinical staff and provides solutions when indicated.
• Tracks all incoming calls, along with identifying and reporting findings of patient and customers needs to team lead or manager. 
• Assumes other responsibilities including participating in process improvement and quality assurance initiatives to enhance customer satisfaction and the unit/team function.

Qualifications

Requirements

• High school diploma/GED equivalent or at least 1 year customer service experience required.
• Experience in medical field with knowledge of medical terminology preferred.
• EPIC experience preferred.
• Ability to read, speak and write English required, ability to communicate in Spanish highly desirable.
• Ability to function in a high volume, production oriented, time sensitive environment while maintaining a high degree of accuracy, organization and attention to details.
• Ensure customer information is processed efficiently, accurately and thoroughly. 

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.