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ICP Medicare Educator / Clinical Integration

Requisition ID:


Business Unit:

Hartford HealthCare Corp.


Wethersfield, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.




The Medicare Educator provides support to the provider/clinical team and serves as a critical resource to both our practices and patients.  This role serves as a single point of contact for both patient and practice education related to Medicare options. This individual is responsible for patient needs analysis, appropriate coverage recommendations, outreach to both our practices and patients, materials preparation and communications related to all Medicare programs.   The M.E provides consulting, coaching, training and learning opportunities to ICP’s senior population and staff.  This position reports to ICP’s Senior Program Director of Strategic Partnerships.



  • Serve as a resource for ICP/HHC’s senior patient population regarding Medicare options.
  • Serve as a resource for ICP practices, HHC facilities, institutes and divisions regarding Medicare options.
    • Will need to be the single point of contact for all HHC/ICP provider members and staff to provide education, information and consulting to their patients.
  • Conduct 1x1 and group patient meetings including: patient needs analysis, providing optimal coverage options based on specific needs and answering Medicare related questions.
  • Coordinate patient meetings, including outreach, scheduling, logistics and follow-up.
  • Ongoing training related to Medicare options available to ICP/HHC patients.
  • Conduct practice outreach to increase visibility and understanding of this role to drive patient referrals from practices/PCPs.
  • Coordinate organization-wide projects and initiatives in partnership with Medicare insurance partners.
  • Create, maintain and maintain a monthly calendar of site visitation.
  • Develop a mechanism to track conversion of current Medicare Advantage patients, new to Medicare patients and FFS Medicare patients.




Job Title of Individual(s) Reports To:  Senior Program Director of Strategic Partnerships



Interacts with ICP leadership and staff

Interacts with ICP providers members and office staff

Interacts with HHC facility staff



Interacts with CarePartners of CT staff

Interacts with Senior population






Bachelor’s Degree in Business/Marketing or related field required



Five to seven years’ experience in sales, marketing or outreach preferably in a healthcare setting. Prior health insurance or provider outreach experience preferred. Practical experience effectively overseeing workflow, providing feedback and delegate tasks as needed. Competency with various software programs


Knowledge, Skills and Ability Requirements:


Strong interpersonal skills and the ability to explain the benefits of various programs clearly and concisely to internal and external parties.

  • Capable of prioritizing and meeting tight deadlines.
  • Ability to present to large groups.
  • Experience working with the Senior population.
  • Excellent written and verbal communication skills.
  • Proven ability to analyze data and make sound recommendations.
  • Ability to travel locally between sites; valid driver’s license and dependable transportation required.
  • Must be organized and detail oriented with a strong bias for follow-up and problem resolution.
  • Proven ability to be a team player.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Proven leadership skills in physician practice relationships that include influencing, efficiency, collaboration, candor, and openness with a focus on results.
  • Proficient with MS Word, Excel, PowerPoint, and computer user interfaces.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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