Description

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Director Position to support the Northwest Region of CT

The Director shall provide direct management and oversight of operations of physician practices under ownership or management of Medical Group (MG). He/she shall address and resolve all issues pertaining to practice operations in accordance with established budgets and policies and procedures of MG. He/she shall demonstrate visibility and build trust among all MG team members and with physicians under management; manage and develop human resources of the practices; promote the use of information technology and systems; participate in the MG goals; establish and maintain budgets for practices; implement new clinical and other programs; integrate newly acquired physician practices into MG; and complete other duties as assigned.

Builds a committed high performance team across multi-disciplinary roles for the practices by acting as the key leader for the supported practices. Incorporates evidence based practice - Nurtures commitment to common vision and shared values. Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments through problem resolution within and across the practices, finding solutions to obstacles. Drives operational excellence and results.

Creates implements and drives improvement efforts through effective staff involvement in the practices, project management and communication through LEAN methodologies and H3W initiatives. Participates in development and implementation of policies and procedures that directly impact patient care and achieve established operating metrics and increase profitability. Structures business disciplines to facilitate quick and informed decisions, and ensures accountability for execution. Facilitates development of improvements through integration and standardization of operations across the program(s). Ensures compliance with all internal policies and external regulations.

Provides leadership, coaching and mentoring through the articulation of performance enhancement accountabilities. Develops and communicates clear performance expectations, monitors work, and challenges individuals to achieve their potential. Hires and retains the highest quality staff. Achieves employee engagement and provides individual and group recognition to cultivate high morale and motivation of staff and ensuring demonstrating of H3W leadership behaviors.

Ensures superior customer service by providing senior level guidance and support in development and management of customer and employee and physician relationships within the practices. Continuously measures patient satisfaction and makes improvements where appropriate and promotes great patient experience. Assists the local managers in resolving patient complaints that may be improved through an amended process. Assures effective revenue cycle operations.

Drives the develop and execution of short and long term business plans and corresponding budgets by collaborating with physician leaders and administration in strategic planning and marketing for practices. Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments and finding solutions to obstacles.

Maximizes and leverages resources, collaboration and efficiency, and communicates in a manner that fosters understanding, commitment and results. Serve as a member of the various council/governance structures as deemed appropriate.

Qualifications

Bachelor's degree in business or healthcare administration or related field or equivalent business experience. Additional advanced clinical or business credentials preferred. Master's degree highly desirable
5+ years practice management experience with expertise in operational aspects of primary and urgent care
Experience with strategic planning processes
Strong operational leadership skills, including experience providing business leadership to physicians
Exceptional interpersonal and relationship-building skills
Experience developing and using metrics to measure performance of teams, processes, and services
Strong financial analysis skills. Solid understanding of operational impact on profit and loss and experience creating and managing a budget
Fiscal understanding of physician practice revenue and reimbursement cycle
Knowledge of regulatory compliance issues
Effective communicator
Strong human resource management skills
Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with EPIC useful

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.