20151472
St. Vincent's Medical Center
Stamford, CT
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Description
Job Schedule: Part Time
Work
where every moment matters.
Every day, almost 25,000 Hartford HealthCare employees come to work with one
thing in common: Pride in what we do, knowing every moment matters here. We
invite you to become part of Connecticut's most comprehensive healthcare
network.
Hartford HealthCare Medical Group is one of the largest medical practices in
New England with multiple locations throughout Connecticut and Rhode Island. We
consist of a team of professionals ranging from Medical Assistants to Physician
Assistants and everything in between. Our physician led medical group enjoys an
excellent reputation with patients and the medical community, offering primary
care, urgent care and more than 30 different specialties.
Job Description
Responsible for providing outstanding and professional customer service to
ensure efficiency and promote a positive patient experience. Warmly greets and
registers arriving patients. Answers incoming calls promptly and
professionally, evaluates priority, and directs calls appropriately according
to urgency and subject matter. Schedules new patient appointments accurately,
and informs patients of essential preparation requirements prior to visit.
Reviews daily Televox report of appointment confirmations to ensure accurate
schedule and appropriate communications with patients. Collects co-payments and
office charges as needed and explains office payment billing policies to
patients. Ensures patients have a comfortable and inviting environment by
maintaining a clean waiting room, actively removing trash and keeping magazines
current at the start of each session and throughout the day.
Qualifications
High school diploma or equivalent preferred
Relevant experience in a fast-paced medical office highly preferred.
Epic experience preferred.
Positive, customer-focused approach, with commitment to providing excellent
patient care.
Ability to adapt quickly in a fast-paced environment juggling multiple
competing tasks and demands.
Proven ability to work effectively in a team environment.
Excellent verbal communication skills. Ability to communicate in other
languages highly desirable.
Strong computer skills. Solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or without advanced
notice.
Strong working knowledge of insurance requirements.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting
opportunities for career development and growth. Here, you are part of an
organization on the cutting edge - helping to bring new technologies,
breakthrough treatments and community education to countless men, women and
children. We know that a thriving organization starts with thriving employees--
we provide a competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.