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Template Optimization Specialist ( II ) - Hartford HealthCare Call Center

Requisition ID:


Business Unit:

Hartford HealthCare Medical Group


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Mon-Fri

Work where every moment matters. 
Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between.  Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence.  At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time.  Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. 

Become an Access Champion and join us on our journey to YES!

Job Description:

The Hartford HealthCare Access Center is the central access point for ambulatory scheduling practices providing timely, accurate, friendly, and clinically appropriate access to Medical Group and other clinical services.
The Template Optimization Specialist II will be responsible for maintaining and updating provider templates across all specialties within the Access Center.  They will ensure the templates are built and maintained in accordance to guidelines set by the Access Scheduling Operation Groups and ensure changes are approved by access center and specialty leadership. Assist in tracking provider clinical time and administrative time.  Assist in gathering and tracking trends that are presented to leadership to ensure the impact of change is understood. The Template Optimization Specialist II will work with the AO&I manager, clinicians, practice managers, and practice directors to ensure templates and subgroups are optimized.  They will assist Care Connect Cadence Analysts with review of all new build requests from specialty operations. The Template Optimization Specialist will attend meetings, lead conversation in education and re-education of template build information; review and analyze data to help guild in template selection or reselection; and lead Quality Assurance work sessions.    


High School Diploma/GED equivalent preferred
Minimum of one year in healthcare. Working in Epic or other practice management system experiences.  Provider template experience.   Cadence certified preferred

We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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