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Medical Administrative Associate (MAA) - YAS Medically Challenged

Requisition ID:


Business Unit:

Institute of Living


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The Institute of Living, one of the first mental health centers in the U.S., remains one of America’s leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Job Summary

This position ensures patients have been cleared for specialty services office visits.  Point person for all hospitals, department and other health care facilities pertaining to questions/concerns on all provider orders/ referrals.  Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.  Acts as a liaison between hospital, physicians, health plans, vendors and patients, or other referral services.  Manages all outgoing referrals to appropriate agencies to assist the client in achieving the goals and objectives identified in their Care Plan.

Job Responsibilities

  1. Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient’s financial obligations for services provided
  2. Processes paperwork for new patients efficiently and in accordance with protocols. Verifies insurance coverage and obtains authorizations if needed from insurance carrier. Resolves pre-certification, registration and case-related concerns prior to a patient’s appointment
  3. Tracks and support patients when they obtain services outside the practice e.g. Emergency departments, Hospital and other health care facilities
  4. Monitors and meets PCMH referral processes
  5. Enters referrals and documents communications, actions and other data in an information system. Ensures that all referral requests are properl6y signed and filed
  6. Care coordination – assists with specialty appointments and obtain needed tests recommended by specialist
  7. Communicates with other team members and referral teams constructively in order to reduce conflicts and enhance the resolution of issues
  8. Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns on orders and referrals
  9. Working collaboratively with other team members, provide care management services for high risk patients
  10. Obtains insurance referrals for patients, getting PA for diagnostic imaging and sending referrals to specialist office for cardiac and preventative screenings
  11. Assist and promote preventive care appointments.  Tracks Breast cancer screening orders



  • Associate’s degree or equivalent knowledge in ambulatory environment
  • Five years-experience working with referral processes
  • Familiarity with EPC EHR system
  • Experience in ambulatory healthcare environment with front and back end office process involving patient scheduling, registration, information flow, billing/coding and office systems is preferred
  • Completing of training in EPIC and the launching of electronic health records and EPIC reporting across a healthcare system is preferred
  • Strong verbal and written skills

We take great care of careers.

As a Hartford Healthcare entity, The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban community:

  • Medical and dental benefits
  • 401(k) plan with employer match
  • Generous paid time off with accrual starting on the date of hire
  • Additional voluntary benefits as well as employee discount programs
  • Located on the Institute of Living’s historic park-like grounds designed by Frederick Law Ohlmsted

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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