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Lead Patient Representative - Oncology

Requisition ID:


Business Unit:

Hartford Hospital


Hartford, CT

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Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday 8am-430pm

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute (HHC CI) is a certified member of the Memorial Sloan Kettering (MSK) Cancer Alliance. Through the bi-directional collaboration facilitated by this partnership, community providers are better positioned to provide state-of-the-art, evidence-based cancer care to improve the lives of cancer patients. Together, the Hartford Healthcare Cancer Institute and Memorial Sloan Kettering are staying ahead of cancer.

The Lead Patient Service Representative in our Cancer Center is responsible for the day to day operations of the front desk staff while providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Responsibilities include but, are not limited to:

  • Provides directly daily oversight of clerical staff, including scheduling, lunch coverage and coverage of off sites. 
  • In collaboration with department manager, implements and oversees standards of operations, ensures policies and procedures are followed, ensures tasks are completed, and ensures documentation is done properly.
  • Plans, implements, and teaches corrective actions with the department manager as needed.
  • In collaboration with department manager, identifies opportunities for improvement and oversees implementation plans for improvement.
  • Provides feedback and input for yearly performance evaluations.
  • Serves as a mentor for other employees and shows a willingness to share knowledge, experience and successes.  Provides a continuous learning environment and oversees orientation of new clerical staff.
  • Monitor and help coordinate the efforts of the group to ensure production is consistent and service levels are of the highest quality and maintained. 



High school diploma or equivalent

• 5 years Experience in a fast-paced medical office

• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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